Kafka DevOps Engineer

Role- Kafka Devops Engineer Location- Mississauga ON(3 Days Onsite/Week) Full Time Permanent Join the Kafka as-a-Service (KaaS) App & Infra Operations team, operating within a DevSecOps model and collaborating closely with KaaS Engineering. This role is focused on providing technical support and production management functions to ensure the robust operation, stability, and scaling of our Kafka product offering across the bank. Key Responsibilities Contribute to and participate in the global Kafka as-a-Service (KaaS) App & Infra Operations function, including a follow-the-sun support modelCollaborate closely with platform engineering teams to align on shared goals and serve as a primary liaison between platform users/tenants and the engineering team for queries.Execute daily operational tasks including start-of-day checks, continuous monitoring, and regional handoversProvide L1/L2 technical support, incident/problem resolution, and manage releases, ensuring stability, quality, and functionality against service level expectations.Implement and carry out internal business continuity (CoB) and resiliency procedures, including performing post-release and infrastructure update health checks.Manage critical operational processes such as Change & Release Management and Incident & Problem Management.Develop and maintain comprehensive technical support documentation.Actively contribute to, and where applicable, lead initiatives focused on improving the stability, efficiency, and effectiveness of the KaaS offering.Participate in and, where applicable, provide technical oversight, overseeing technical issue escalation and resolution of major system outages, ensuring clear communication to all interested parties.Perform other duties and functions as assigned.Experience5+ years of proven experience in an Application & Infrastructure Operations role.Solid experience working with the Kafka ecosystem (Kafka Brokers, Connect, Zookeeper) in a production environment. Experience with other distributed messaging/computing platforms and a willingness to learn Kafka will also be considered.Exposure to the Confluent stack (Confluent ksqlDB, Rest Proxy, Schema Registry, Control Center) is a plusProficiency in automation tools, specifically Ansible, for managing, installing, and upgrading Kafka services across multiple clusters.Demonstrated experience in administering Unix systems and the applications deployed on themProficiency in using monitoring systems such as Grafana and Splunk for application health checks.Track record of proposing and driving operational efficiency and process improvements within support functions.Skilled in communicating effectively with relevant stakeholders at all levelsExperience with issue tracking/reporting tools and Problem Management tools.Education:Bachelor’s degree/University degree or equivalent experience Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support. Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status