KYC Agent

Job DescriptionAre you a strong communicator, who loves interacting with customers and other partners? Do you have a problem-solving mindset? Let’s Talk! DH Payments team delivers #FinTech solutions is currently expanding our KYC team and we are looking for a KYC Agent to join us! A Know Your Customer (KYC) agent is responsible for conducting KYC/KYB due diligence on merchants, including the verification of legal entities, business information, ownership structures and associated individuals. The role involves reviewing and validating relevant information and documentation, identifying potential risk indicators, and ensuring that customers meet applicable regulatory and internal compliance requirements. They review and validate customer documents, conduct background checks, and ensure compliance with regulatory requirements. KYC agents play a crucial role in financial institutions, maintaining accurate records and mitigating risks associated with customer onboarding and transactions. At the same time you will make sure that our partners will receive the best onboarding experience while, at the same time, the Company's objectives and deadlines are successfully met. What you’ll do: Monitor the end-to-end KYC/KYB process across assigned markets, including customer onboarding, ongoing reviews and remediation activities, while coordinating with internal and external teams where applicable. Conduct quality checks to provide insights and analyses to the team lead.Follow communication procedures, guidelines, and policiesCollect and analyse key information in accordance with the regulations of the competent auditing authoritiesEnsure appropriate and confidential handling/sharing of sensitive informationDraw statistics and develop reports in order to generate analyses based on provided data and identify cases requiring additional review and escalate them to the relevant internal teams in line with established procedures.