Summary
✨ AI‑Generated
Join a People & Culture operations team as an HR Operations Specialist, serving as a primary contact for employee and manager questions and resolving cases across multiple channels. You will manage end-to-end employee lifecycle processes such as contracts, amendments, probation, transfers, and terminations while improving workflows, data quality, compliance, and service delivery.
Highlights
Play a key role in HR operations with ownership of employee lifecycle processes, employee and manager support, workflow optimization, and service-quality improvements in a central People & Culture environment.
Description
Job DescriptionWe are on the lookout for a Specialist, Hero Support to join the People & Culture team on our journey to always deliver amazing experiences.
Your Role: As a Specialist in Hero Support, you will play a key role in managing HR operations, optimizing employee lifecycle workflows, and ensuring smooth service delivery across DHSE Central.
You'll bring a blend of strong operational expertise and a continuous improvement mindset to keep our processes efficient, compliant, and candidate- and employee-friendly.
Operations & Case Management: Act as a primary operational contact for employee and manager queries via Jira, Slack, and email, independently resolving mixed-complexity tickets per month while maintaining >90% SLA adherence.
End-to-End Lifecycle Operations: Execute employee lifecycle processes including employment contracts, amendments, probation management, transfers, and terminations, supporting a wide range of teams across the organization.
Data Integrity & Compensation Administration: Maintain accurate employee records in Workday and support pre-payroll data reconciliation, one-time payments, and compensation updates with 95% accuracy and strong attention to compliance.
Stakeholder Collaboration & Advisory: Apply working knowledge of German labor law and company policies to partner effectively with Talent Acquisition, Payroll, Legal, and People Partners, serving as a trusted consultative advisor to managers and stakeholders across the business.
Process Improvement & Automation: Identify operational bottlenecks and drive workflow enhancements in Workday and Jira, implementing process improvements per quarter to continuously elevate the employee experience.
Knowledge Management: Maintain clear documentation, SOPs, and self-service Knowledge Base resources for employees and managers.
Projects & Operational Excellence: Support cross-functional initiatives across HR compliance, process digitization, and audit readiness to enhance scalability and service quality.
