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Senior Operations Compliance Advisor

Delivery Hero — Germany · Posted ~2 hours ago

Senior Visa History ✓

Skills

Operations compliance Auditing Policy enforcement Incident management Compliance monitoring Stakeholder coordination

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Summary ✨ AI‑Generated

A fast-paced operations organization is seeking a Senior Operations Compliance Advisor to monitor field activity, validate shifts, audit policy violations, and ensure fair and accurate enforcement of operational standards. The role involves real-time issue resolution and close collaboration with field and customer-support teams.

Highlights

A senior operational compliance role with ownership of real-time monitoring, audits, policy enforcement, incident handling, and coordination across field and customer-facing teams.

Description

Job DescriptionKey Responsibilities Monitor real-time rider check-ins, lateness, early check-outs, and unexcused absenteeism across assigned zones.Conduct daily shift validations to ensure scheduled fleet capacity matches active ground coverage during peak windows.Review, verify, and validate all rider penalties and policy infractions before finalizing deductions.Audit shift anomalies, system-generated flags, and supervisor reports to ensure fair, accurate penalty enforcement.Enforce strict compliance regarding official rider uniforms, brand presentation, and safety gear.Inspect and track company-issued assets (bags, equipment, smartphones, branding material) to minimize loss, misuse, or damage.Monitor and address rider conduct, attitude, and professional service standards to maintain brand integrity and positive customer experience.Liaise with field supervisors and customer care teams to address live rider escalations, behavioral issues, or non-compliance incidents. Maintain accurate daily and weekly compliance logs, tracking non-compliance trends, penalty summaries, and zone-level attendance rates.Provide operational insights to fleet management to optimize shift adherence and reduce operational leakage.