Site Reliability Engineer – Managed Patching and Platform Automation

About Us We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy. We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions. Experience And Qualifications 3 plus years of experience in Site Reliability Engineering, DevOps, Platform Engineering, Infrastructure Engineering, or related disciplinesProven experience building and operating enterprise-scale automation solutionsStrong hands-on experience in infrastructure automation, Linux administration, and system reliabilityExperience working within large-scale enterprise environmentsBachelor's Degree in Computer Science, Engineering, Information Technology, or equivalent practical experience Key Responsibilities Support the Managed Patching Service (MPS) Contribute to the enhancement and continuous improvement of the Managed Patching Service (MPS)Take ownership of assigned technical deliverables and service improvementsSupport the scalability, reliability, performance, and maintainability of the serviceHelp implement engineering solutions that meet enterprise and regulatory requirementsParticipate in the evolution of MPS toward a platform-driven and self-service operating model Design and Build Enterprise Automation Solutions Design, develop, and maintain automation workflows using Ansible Automation PlatformDevelop reusable automation components, scripts, and operational toolingIntegrate automation solutions with ServiceNow, inventory systems, CI/CD platforms, and related enterprise servicesApply engineering best practices including testing, version control, peer review, and release managementDevelop automation and integrations using Python and related technologies where required Platform Integration and Service Engineering Support onboarding, subscription, scheduling, and maintenance window capabilities within MPSImprove service delivery through automation and standardizationContribute to platform enhancements that improve user experience and operational efficiencyAssist in building scalable integration patterns across enterprise platformsSupport initiatives that reduce manual effort and improve service adoption Reliability, Observability and Reporting Implement and maintain operational monitoring, logging, and reporting capabilitiesContribute to the definition and measurement of service reliability objectives and operational metricsImprove visibility of patching outcomes, compliance status, and service healthSupport the development of dashboards and reporting solutions for operational and regulatory requirementsIdentify opportunities to improve service reliability and reduce operational complexity Incident, Problem and Operational Management Investigate and resolve complex technical issues affecting service availability or performanceParticipate in incident response, troubleshooting, and service recovery activitiesContribute to root cause analysis and corrective actions following incidentsDevelop and maintain operational documentation, runbooks, and troubleshooting guidesSupport continuous improvement initiatives to improve service stability and resilience Compliance and Governance Support compliance with enterprise security, risk, and regulatory requirementsEnsure automation workflows maintain appropriate traceability and auditabilityContribute to the implementation of governance controls and operational standardsSupport evidence collection and reporting requirements for audits and compliance reviewsAssist in maintaining service documentation and operational records Platform Operations and Automation Engineering Contribute to infrastructure automation and platform engineering initiatives beyond Managed Patching ServiceApply automation and SRE practices to improve operational efficiency and reliability across related platform servicesSupport service transition, operational readiness, and continuous improvement activitiesCollaborate with engineering teams to identify automation opportunities and operational improvementsParticipate in shared engineering responsibilities aligned with evolving business priorities Collaboration and Technical Contribution Collaborate closely with Infrastructure, Security, Architecture, Service Management, and Engineering teamsWork with engineers across teams to identify and resolve technical challengesParticipate in design discussions, solution reviews, and technical workshopsShare knowledge, best practices, and lessons learned with team membersProvide guidance and mentoring to less experienced engineers when requiredSupport service adoption by collaborating with stakeholders and platform consumers Required Skills Strong expertise in Ansible Automation PlatformStrong Linux administration and troubleshooting experience (RHEL preferred)Experience developing automation solutions using scripting languages such as PythonExperience integrating enterprise platforms such as ServiceNow, CMDBs, monitoring solutions, and CI/CD toolsStrong understanding of Site Reliability Engineering principles and operational practicesExperience managing and supporting large-scale infrastructure environmentsGood understanding of automation governance, change management, and operational controlsStrong analytical and problem-solving skillsStrong communication and collaboration skills Preferred Skills Experience with CloudBees, Jenkins, GitHub Actions, or similar CI/CD platformsFamiliarity with infrastructure as code practicesExperience with observability, monitoring, and enterprise reporting solutionsExperience with Power BI or similar reporting toolsExperience working in regulated or financial services environmentsExposure to platform engineering or self-service operational models What Success Looks Like (6–12 Months) Managed Patching Service operates reliably and efficiently within its defined scopeAutomation capabilities are enhanced with reduced manual interventionService onboarding and operational processes become increasingly standardizedOperational and compliance reporting is available and trusted by stakeholdersService reliability and operational performance improve through continuous enhancementStrong collaboration is established across engineering and support teamsContributions made to broader infrastructure automation and platform engineering initiativesKnowledge is actively shared within the team, helping raise overall engineering capability What We Offer We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential. We are committed to an inclusive and accessible recruitment process. If you require a reasonable accommodation related to accessibility during your application or interview, please contact accessibility-Sysgroup@swift.com or indicate this in your application. Please note that this mailbox is not monitored for general recruitment enquiries and should only be used for accessibility or accommodation-related requests (for example related to vision, hearing or neurodiversity). All requests are confidential and will not affect your candidacy. Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.