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Retail Customer Service Manager

Entain — United Kingdom · Posted ~2 hours ago

Mid Onsite Visa History ✓ £13.00 per hour

Skills

Customer service Cash handling Customer complaint resolution Problem-solving Target achievement Safer gambling awareness Transaction processing Betting terminals Cash transaction systems

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Summary ✨ AI‑Generated

Join a dynamic retail team as a Customer Service Manager, where you will deliver excellent service, build strong customer relationships, process transactions including cash, handle customer concerns with empathy, and work toward defined performance targets. You will also support day-to-day shop standards, demonstrate betting terminals and services, promote safer gambling, and help with opening or closing operations.

Highlights

Customer-facing retail role with opportunities to build relationships, develop problem-solving skills, work toward clear targets, and take on daily operational responsibilities in a dynamic team environment.

Description

Job DescriptionAs a Retail Customer Service Manager, you will play an important role in the Entain family, delivering top customer service and driving standards daily. In our exciting, dynamic Ladbrokes & Coral betting shops no two days are the same and you'll have the chance to contribute to a team that wins together and does what's right by our customers. Reporting to the Shop Manager you will be part of the Shop team, who will serve customers and build relationships to encourage repeat custom. Salary is £13.00 per hour Are you ready to launch a winning career? What you will do Deliver outstanding customer service.Always urge safer gambling.Take bets on different sports and events.Process customer transactions including cash handling.Help demonstrate our products and betting terminals to customers.Handle customer complaints or concerns with empathy and problem-solving skills.Work towards defined targets.Maintain high shop standards.Open or close the shop.Work patterns Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays. Your typical weekly rota will be 10 hours. We will make it up of a blend of long opening or closing shifts, and shorter evening shifts. The rota will vary week to week. At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance.