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Retail Customer Service Manager

About You — United Kingdom · Posted ~2 hours ago

Part-time Onsite Visa History ✓ £13.00 per hour

Skills

Customer service Cash handling Customer relationship management Problem solving Complaint handling Transaction processing

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Summary ✨ AI‑Generated

A customer-facing retail role responsible for delivering high-quality service, processing transactions and cash, assisting customers, handling concerns with empathy, and working toward defined performance targets. You will also help maintain high shop standards and may be responsible for opening or closing the location. The position is designed for someone who enjoys working with customers and contributing to a collaborative retail team.

Highlights

Customer-facing retail work with a dynamic team environment, opportunities to build customer relationships, develop service and problem-solving skills, and take on operational responsibilities including opening and closing the shop.

Description

Job DescriptionAs a Retail Customer Service Manager, you will play an important role in the Entain family, delivering top customer service and driving standards daily. In our exciting, dynamic Ladbrokes & Coral betting shops no two days are the same and you'll have the chance to contribute to a team that wins together and does what's right by our customers. Reporting to the Shop Manager you will be part of the Shop team, who will serve customers and build relationships to encourage repeat custom. Salary is £13.00 per hour Are you ready to launch a winning career? What you will do Deliver outstanding customer service.Always urge safer gambling.Take bets on different sports and events.Process customer transactions including cash handling.Help demonstrate our products and betting terminals to customers.Handle customer complaints or concerns with empathy and problem-solving skills.Work towards defined targets.Maintain high shop standards.Open or close the shop.Work patterns This position requires availability from Monday - Friday 5pm - 10pm and Saturday, Sunday 8am - 10pm. This includes weekends and bank holidays. Your typical weekly rota will be 17 hours and made up of a blend of long opening shifts (once you've completed your training), long closing shifts and shorter evening shifts, and will vary week to week. As a key holder you will be responsible for opening and closing the shop. At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance.