Hospitality Software IT Specialist

HRS is a company with an excellent reputation for service. With a team of experts, HRS is a leading supplier of IT solutions for the hospitality industry. We offer a wide range of innovative solutions, including Property Management, POS, Spa & Guest Activities, Business Analytics, Payment Gateway, Mobile Applications, Channel Manager, Online Distribution Services, Finance and HR Systems, Passport Scanning & Recognition, plus much more. About the rol eYou will join our growing global service delivery team implementing and offering support on the HRS-wide portfolio of products to hospitality-related companies. The ideal candidate will be ambitious, customer oriented, passionate about digital transformation within the hospitality industry through innovative technologies and software . Requiremen tsIT background is a mustSQL knowledge is a mustKnowledge of programming languages is preferableKnowledge of how to install programs/OSReady to travel and sometimes working the night shifts.Experience in technical support for logistics information systemsRequired experience in installing 1C softwareOpen minded, eager to learn new knowledge in inventory management and I T. What you will be do ingSoftware installation (Spa and hospitality industry)Provide telephonic / remote / onsite support for IT products, QA skills advantageous.Ensure accurate and timely updates of logged support issues on the in-house call logging system.Research and test problems to confirm, isolate and identify root cause and propose/document resolutions/future mitigationAssist with the occasional implementation, testing and writing of documentationTest and troubleshoot new versions prior to release.Prioritize numerous issues of varying severity & service levels and deal with themaccordingly.Log and manage support cases with 3rd parties.Business Travel up to 50% Language requireme nts:English B1+ What we offe r youMultinational enthusiastic environment.Medical insuranceMotivating remuneration package.Wide opportunities for professional growth within our fast-growing company;Remote/flexible wor king.