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IT Support Intern

Infodevelopers Pvt Ltd — Nepal · Posted ~3 hours ago

Junior Full-time

Skills

Basic technical support Issue tracking Client support Team coordination Communication Core Banking Systems Issue Tracking

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Summary ✨ AI‑Generated

An established technology solutions provider is seeking a motivated IT Support Intern to join its support team. The role offers practical exposure to banking software, core banking systems, client assistance, issue tracking, and coordination with technical teams. Training and mentorship will be provided while you develop foundational support skills.

Highlights

Gain hands-on experience supporting banking software and core banking systems. Receive guidance and training while learning issue tracking, client support, and collaboration with technical teams in a professional IT environment.

Description

About the Company InfoDevelopers, established in 2002, specializes in providing innovative and cost-effective IT services and software solutions for business process automation and re-engineering. Managed by professionals with extensive experience in banking and IT sectors, the company has earned recognition as a trusted software vendor in Nepal. InfoDevelopers values its strong relationships with clients, whose support has contributed to its success and growth over the years. Based in Kathmandu, the company is committed to delivering high-quality solutions tailored to client needs. Job Summary We are looking for a motivated and enthusiastic Support Intern to join our Support Department. The role offers an opportunity to gain practical exposure to banking software, CBS (Core Banking System), client support, issue tracking, and coordination with internal technical teams. The selected candidate will receive guidance and training while assisting with basic support activities and developing their understanding of software and business processes. Key Responsibilities Participate in product and domain knowledge training sessions.Prepare basic reports and maintain support documentation.Assist in testing patches and new system features.Follow up on forwarded issues with the Development team.Coordinate with senior support staff for issue escalation.Verify reported issues and document clear ticket remarks.Learn and support CBS features and add-on modules.Provide first-level support for basic CBS user issues.Assist in receiving and logging support tickets in TMS. Required Qualifications Bachelor’s degree completed or currently pursuing in Business Management, Business Administration, or a related field.Freshers are encouraged to apply. Preferred Skills Willingness to learn and work in a team.Good communication and documentation skills.Interest in banking/cooperative software (CBS).Basic knowledge of computers and databases. Why Join Us Opportunity to work with experienced professionals.Exposure to impactful and meaningful projects.Supportive and collaborative work culture.Professional learning and growth opportunities.