Team Lead Account Management

Job DescriptionRole Summary: We’re looking for a strategic and results-driven Team Lead Account Manager to drive commercial growth and lead high-impact projects across our restaurant and vendor partnerships. This is not a typical account management role; this position combines team leadership, partner strategy, and project ownership to improve performance and unlock new revenue opportunities. What's On Your Plate: Strategic Account Management & Growth: Lead commercial strategy across the team’s portfolio, identify and activate growth levers, optimize vendor performance, and drive profitability. Develop tailored growth plans and strategic roadmaps for top-tier accounts, focused on long-term success. Project Leadership: Design and execute strategic initiatives across the city; this could include optimizing onboarding processes, improving partner operations, or piloting new features. Identify gaps and opportunities in the partner journey and lead cross-functional projects to address them. Collaborate with Marketing, Logistics, Finance, and Product teams to deliver integrated solutions that drive partner success. Team Development & Performance: Lead, coach, and support a team of Account Managers to consistently exceed commercial and operational KPIs. Drive strategic thinking and customer-centricity within the team. Set clear goals, provide actionable feedback, and support professional development Data-driven Decision Making: Analyze business data, market trends, and performance dashboards to generate insights and action plans. Build performance reports and present key findings and recommendations to the City Head and other stakeholders.