L2 Platform Engineer

Role Summary The Level 2 Platform Ops Engineer is responsible for the operational support, analysis and technical administration of core insurance platforms supporting Life and Non-Life business. The role focuses on incident resolution, root cause analysis, system stability and continuous service improvement across complex policy administration platforms and peripheral systems. Key Responsibilities Application & Platform Support Provide Level 2 support for core policy administration platforms and associated peripheral systems supporting Life and Non-Life insurance.Investigate, diagnose and resolve application and system incidents.Act as escalation point from Level 1 support for complex issues.Monitor system health, batch jobs and integrations, including application servers (JBoss, IIS, Tomcat) and message-driven/event-based interfaces.Support operational troubleshooting across message queues and event streaming platforms (RabbitMQ, Kafka) and event-driven integrations to ensure reliable processing. Root Cause Analysis & Problem Management Perform detailed root cause analysis on recurring or high-impact incidents.Identify systemic issues and propose preventative actions.Produce clear technical documentation and incident reports. Systems Analysis & Architecture Understand systems architecture including core platforms, peripherals and interfaces.Analyse end-to-end insurance processes.Support impact analysis for changes and fixes. Database & Technical Support Use PL/SQL for data analysis and troubleshooting; working knowledge of T-SQL.Support Oracle database performance and batch validation; exposure to SQL Server performance troubleshooting is beneficial.Collaborate with infrastructure and Oracle / SQL Server DBA teams. Change & Continuous Improvement Support deployments and post-release monitoring.Work with delivery teams on cloud-native and DevOps-aligned practices (Azure DevOps CI/CD pipelines / GitLab / AWS CodePipeline / CodeBuild / CodeDeploy, and container platforms: AKS and EKS), including environment readiness and release validation.Support automation and operability improvements (monitoring, alerting, and runbooks) and partner with the QA Automation team to diagnose test failures and improve test environment stability.Participate in continuous improvement initiatives. Required Knowledge & Skills Strong PL/SQL knowledge; working knowledge of T-SQL and Microsoft SQL Server.Good understanding of enterprise systems architecture.Experience supporting multiple RDBMS platforms (primarily Oracle, with some SQL Server exposure) in a production environment.Exposure to application servers (JBoss, IIS, Tomcat), message queues (RabbitMQ, Kafka) and event-based architectures, with cloud-native and DevOps overlap (AKS / EKS, Azure DevOps / GitLab, AWS CodePipeline / CodeBuild / CodeDeploy, CI/CD, automation) and effective collaboration with QA Automation.Strong analytical and troubleshooting skills.Experience with Life and/or Non-Life insurance platforms will be considered an asset. Experience & Qualifications 3–5 years experience in application support, systems analysis or system administration.Insurance or financial services experience preferred.Degree in Information Technology, Computer Science or equivalent experience. Personal Attributes Detail-oriented and resilient.Strong ownership and accountability.Proactive with a continuous improvement mindset. KPIs Service Performance – ≥ 90% incidents resolved within SLA and ≥ 75% first-time fix rate Major Incident Responsiveness – High priority first response within 15 minutes and MTTR for major incidents ≤ 4 hours Operational Stability – Platform availability ≥ 99.5% and repeat incident rate ≤ 10% Change & Release Quality – Change success rate ≥ 90% and post-release issues kept within agreed tolerance Problem Management Effectiveness – 100% RCA completion for major incidents within 5 business days and incident reopen rate ≤ 10% Salary Bracket €35K -45K Benefits: + Flexible working hours + Richmond Foundation Sessions + Gym in Premises + Birthday Leave + Health Insurance + Life Insurance + Personal Accident Insurance + Canteen Allowance + Transport Allowance + Longer Maternity / Paternal leave + Children Sick Leave + Pension Plan Incentive + Active Ageing Incentive + Study / Exam Leave + Sports and Cultural Leave + Sponsorship for Training + Canteen Facility + Medical Services + VDU Testing + Sta􀆯 Discounts + Performance Bonus + Compassionate Transfer of Leave Scheme