Operations Director NL

We are looking for a seasoned Operations Director to organize and oversee the daily operations of Leaseweb NL. The candidate must be an excellent leader who can continuously improve the strategic goals for operation efficiency and increased productivity.The NL Operations department takes responsibility for all the infrastructure deliveries, customer care, and works closely with the Sales organization. The Operations Director has 4 direct reports (DC Operations, Customer Care, CSD, and Customer Success Management), and manages a team of around 100 people based in Amsterdam and Haarlem.The Operations Director reports to the Managing Director NL and will be part of the Leaseweb NL management team.ResponsibilitiesDefining and implementing the strategy of the Operations Department through effective directions and management of resources in order to achieve company targets.NPS Customer satisfactionDevelop the organization by developing your people. You enable their success by facilitating their personal- and professional development.Evaluate overall performance by gathering, analyzing and interpreting data and metricsNaturally you develop, safeguard and transfer/share account intelligence, domain and market knowledgeRequirementsProven experience as Director of Operations or similar positionBSc/MSc in business administration or relevant field;Conceptually strong, structured executorKeen on Management Information to drive performance and developmentYou prosper making others even more successfulExcellent command of spoken and written English (close to native)Conceptual knowledge of operating systems (Windows/Linux), virtualization (VMware/CloudStack), network (Cisco/Juniper routing, switching, VPN, load balancing, firewalling) and server (Dell, HP, IBM) technologiesBenefits include:Participation in annual company bonus scheme and company pensionIndividual bonus based on KPI's and paid out in RSU'sInternet allowanceWorking from home policy  Work from abroad: Up to 4 weeks per year, following policy guidelinesLease bike plan25 days of paid time off (and the option to buy or sell up to 5 more days) Free lunch, parking, and fresh fruit provided when in the office Access to the Leaseweb Academy, a personalized learning platform offering a variety of studies, (Dutch) courses, and trainings Attractive relocation packages and an agency that takes care of the entire visa processFun events year-round – from virtual pub quizzes to summer parties, company runs, quarterly hackathons and much moreA multicultural work environment (our colleagues are from over 60 countries!) in a company where you can truly make a difference  Ready for the next step?If you’d like to apply, please do so online. To learn more about us, follow us on LinkedIn or Instagram to get an inside look at the life at Leaseweb. For questions, please reach out to Merve Bulazar, Senior Talent Acquisition Specialist, at: m.bulazar@global.leaseweb.comWe directly source all candidates – any unsolicited profiles received from recruitment agencies will be treated as direct applications.