Redress Operations Team Leader (12-Month FTC/Secondment)

Redress Operations Team Leader (12-Month FTC/Secondment) | Mercedes-Benz > Karriere > Jobsuche > Stellenausschreibungen DE EN HU Anbieter/DatenschutzUnternehmenTechnologieNachhaltigkeitKarriereInvestorenPresse ProdukteKarriereJobsucheRedress Operations Team Leader (12-Month FTC/Secondment)Tätigkeitsbereich:Verwaltung/SekretariatFachabteilung:Quality & Operational ExcellanceGesellschaft:Mercedes-Benz Financial Services UK LimitedStandort:Mercedes-Benz Financial Services UK Limited, Milton Keynes Startdatum:02.11.2026Veröffentlichungsdatum:22.09.2026Stellennummer:MER0004877Arbeitszeit:Vollzeit BewerbenAufgabenJob Title: Redress Operations Team Leader (12-Month Fixed Term Contract)Closing Date: 6 October 2026 About usAt Mercedes-Benz Financial Services, our employees are at the heart of our business. Our colleagues provide a range of financial solutions designed around the changing needs of our diverse customers. It doesn’t matter the colour of your skin, the beliefs you value, the people you love or the tattoos you wear, we support you for being you.Through the doors of Mercedes-Benz Financial Services, you will find a passionate team working to support our customers and our colleagues. We ensure that everyone has an equal opportunity to learn and develop.We want to celebrate your individuality, embrace your personality and welcome you into our culture. It’s the differences of our colleagues that enable us to thrive. We believe our backgrounds, skills and cultures contribute to our shared culture and help us deliver outstanding Customer Experience. Inclusion is the driving force behind our ethos.At MBFS, we are proud to be a Menopause Friendly Accredited Employer, reflecting our ongoing commitment to creating a supportive and inclusive workplace. We offer wellbeing support options and resources for colleagues experiencing menopause and to those who are supporting someone through it. How you’ll play your partIn this role, you will support the Redress Operations Manager in the day-to-day delivery of redress and remediation programmes, ensuring daily operational performance, quality, compliance, and effective supplier management. The role provides management and guidance to the Redress Operations Support Specialist team, managing daily programme delivery, managing operational escalations, monitors KPIs and service levels, and working with internal stakeholders to ensure programmes are delivered efficiently and in line with business and regulatory timelines. Main AccountabilitiesOperational Management and Supplier Oversight:Support the day-to-day delivery of redress programmes and operational activities.Monitor performance against KPIs and service levels.Attend daily operational reviews with suppliers and manage operational escalations.Report, log, and escalate operational risks and issues appropriately.Work proactively managing competing priorities and delivering to deadlines.Progress and develop training materials and support the onboarding and training/accreditation of Supplier colleagues.Programme Delivery – Operations:Support programme planning, reporting and delivery milestones working alongside the Redress Operations Manager and part of the wider Programme team.Produce management information, reports and presentations.Maintain governance documentation (process Maps and work instructions) ensuring appropriate version control and record management.Support process improvements and programme changes.Liaise with stakeholders to secure approvals and ensure programme alignment (processes and customer communications).Building training plan, materials, and delivering training to Trainers as part of the roll out of the remediation project.Governance, Audit, and Team Leader Responsibilities:Conduct regular performance reviews with Redress Specialists, monitoring progress against agreed objectives, providing constructive feedback, and supporting individual development and performance improvement.Build effective relationships with suppliers and internal stakeholders across Programme Management, Compliance, Legal, Finance, and Operations.Responsibility for governance activities, audit requirements, and compliance with operational controls.Contribute to a positive customer experience providing good outcomes by maintaining a strong supplier relationship and continuous improvement across programmes.Provide day-to-day guidance, management and support to Redress Support Specialists ensuring compliance with all agreed processes. About youExperience in remediation, redress, complaints handling or other regulated operational environments (preferred).Experience supporting training, governance or audit activities.Experience supporting operational delivery or managing people to tasks and tight deadlines.Strong stakeholder, supplier, and organisational skills.Good understanding of regulatory, governance, and compliance requirements.Experience producing operational reporting and management information.Ability to identify and manage operational risks and issues.Strong problem-solving, decision-making, and communication skills.Ability to work under pressure, use initiative and meet deadlines.Project coordination experience (preferred).Competent in Microsoft Office and case management systems. What’s in it for you?We’ll offer you a competitive salary and discretionary bonus structure. We also hope you’ll love our products as much as we do, with access to our colleague car schemes. On top of that, you’ll be able to join our pension scheme and you’ll get a flexible benefit pot that can be used to find the benefits that are right for you.We’re here to support you – we offer access to colleague wellbeing resources, including an Employee Assistance Programme, Mental Health First Aiders and the Inclusion Advocates as well as flexible opportunities to support work life balance. We’ll also encourage your development, with the training and knowledge you need to reach your potential.Through the doors of Mercedes-Benz Financial Services, you’ll find a passionate team working to put our customers first. We know that to keep this team motivated, we need to ensure that everyone has equal opportunity to learn and develop. We celebrate a culture of appreciation and respect, where everyone is valued for who they are. We believe our backgrounds, experiences and cultures contribute to our shared experience and shape who we are and what we do. The diversity of our colleagues reflects the diversity of our customers. This diversity is the driving force behind our ideas. What’s next?When you apply, you’ll be asked to complete a short online application where we’ll ask that you include your current CV. You’ll also be asked some application questions, including your current salary information. The Mercedes-Benz recruitment process reflects our obligations under relevant UK legislation. Whilst all applications are carefully considered, we are only able to progress applications from candidates who have the right to work in the United Kingdom.Please be assured that we’re here to support you throughout the recruitment process and beyond, and reasonable adjustments are available to any candidates who need them. We’re also open to working flexibly and are happy to discuss flexible working options. Managing your dataWe care about your personal data. The General Data Protection Regulation provides you with more control and by submitting an application to us; we consider this an agreement to process your personal data in support of our recruitment and selection process.Data categories that we process in relation to your application are the ones that you provided as part of the application process. We process your personal data in relation to the application, in accordance with the legal requirements. Recipients of your personal data within our company are the managers of the specialist unit in charge of filling the position and the responsible colleagues from HR.Your application data is held within our secure application tracking system called Taleo – you will be given access to a candidate zone in the system where you can monitor and manage your application and see status updates. We will communicate with you, by email or phone throughout the recruitment process so that we can keep you updated and inform you of your progress through the recruitment process. You can also seek ‘job alerts’ once you are registered in Taleo and it’s possible your details may be returned in searches we conduct for new positions and we may contact you by email to let you know about them. We limit the storage of your data to the necessary period. Contact us as careers@mercedes-benz.com for further information.If you have any questions about any matter relating to data protection or the personal data that we process about you for the purpose of personnel recruiting, please contact the Chief Officer of Corporate Data Protection for the Mercedes-Benz Group AG at the following address: Mercedes-Benz Group AG, HPC E600, 70546 Stuttgart, data.protection@mercedes-benz.com.Benefits Mit­arbeiter­handy möglich Gesund­heits­maß­nahmen Mit­arbeiter­rabatte möglich Mit­arbeiter Events Park­platz Kantine, Café Gute An­bindung Barriere­frei­heit KontaktMercedes-Benz Financial Services UK LimitedDelaware DriveMK15 8BA Milton KeynesDetails zum Standortat Mercedes-Benz UK Careers E-Mail: Careers@Mercedes-Benz.com BewerbenDie Mercedes-Benz Group.Die Mercedes-Benz Group AG (ehemals Daimler AG) ist eines der erfolgreichsten Automobilunternehmen der Welt. 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