Redress Operations Support Specialist (12-Month FTC/Secondment)

Redress Operations Support Specialist (12-Month FTC/Secondment) | Mercedes-Benz > Karriere > Jobsuche > Stellenausschreibungen DE EN HU Anbieter/DatenschutzUnternehmenTechnologieNachhaltigkeitKarriereInvestorenPresse ProdukteKarriereJobsucheRedress Operations Support Specialist (12-Month FTC/Secondment)Tätigkeitsbereich:Verwaltung/SekretariatFachabteilung:Quality & Operational ExcellanceGesellschaft:Mercedes-Benz Financial Services UK LimitedStandort:Mercedes-Benz Financial Services UK Limited, Milton Keynes Startdatum:02.11.2026Veröffentlichungsdatum:22.09.2026Stellennummer:MER000486XArbeitszeit:Vollzeit BewerbenAufgabenJob Title: Redress Operations Support Specialist (12-Month Fixed Term Contract)Closing Date: 6 October 2026 About usAt Mercedes-Benz Financial Services, our employees are at the heart of our business. Our colleagues provide a range of financial solutions designed around the changing needs of our diverse customers. It doesn’t matter the colour of your skin, the beliefs you value, the people you love or the tattoos you wear, we support you for being you.Through the doors of Mercedes-Benz Financial Services, you will find a passionate team working to support our customers and our colleagues. We ensure that everyone has an equal opportunity to learn and develop.We want to celebrate your individuality, embrace your personality and welcome you into our culture. It’s the differences of our colleagues that enable us to thrive. We believe our backgrounds, skills and cultures contribute to our shared culture and help us deliver outstanding Customer Experience. Inclusion is the driving force behind our ethos.At MBFS, we are proud to be a Menopause Friendly Accredited Employer, reflecting our ongoing commitment to creating a supportive and inclusive workplace. We offer wellbeing support options and resources for colleagues experiencing menopause and to those who are supporting someone through it. How you’ll play your partIn this role, you will be responsible for the administrative support of the Redress Operations team throughout the lifecycle of a redress programme. The role provides daily project and operational support to the programme deliverables ensuring, compliance, governance and attention to detail on all outputs and controls. Main AccountabilitiesAdministrative Support:Deliver high-quality support to the Operations Team in the redress programme.Accurate minute taking/actions from any supplier meetings and follow up all risks and actions.Create templates for approval and distribute to internal stakeholders for sign off via E sign.Responsible for the collation of customer data to enable bulk mail sends.Process mapping of any new or edited processes and distribution for sign off.Conduct testing on systems (MBFS and supplier) to support deployment and update process as required.Create and process purchase orders for approval and smooth payment of supplier invoicing.Ensure all documentation relating to QA/project/process and remediation is versioned and stored appropriately.Carry out project management office activities including maintain RAID log and review cycle.Minute Case Clinics and follow up on all actions.Operational Support & Governance:Contribute to achievement of programme service levels and operational KPIs.Maintain high standards of accuracy, quality, and customer service.Support continuous improvement initiatives by identifying process efficiencies and recurring issues.Contribute to programme reporting, management information, and operational insights.Assist in maintaining a consistent supplier experience across all programme interactions.Daily management of the supplier operational queries via the system queue e.g. name changes, case clinic escalations.Team:Support effective communication between internal teams and external suppliers, following up on actions and sign off.Contribute to team objectives and programme delivery milestones.Participate in training, supplier accreditation, knowledge sharing, and process improvement activities. About youFamiliarity with CRM or workflow management systems.Data analysis and reporting experience.Strong stakeholder and customer service skills.Strong organisational and time management skills.High attention to detail and accuracy.Problem-solving and analytical capability.Ability to work independently and collaboratively.Strong administrative and documentation skills.Competent in Microsoft Office applications.This role requires strong organisational skills, attention to detail.Understanding of process mapping and version control. What’s in it for you?We’ll offer you a competitive salary and discretionary bonus structure. We also hope you’ll love our products as much as we do, with access to our colleague car schemes. On top of that, you’ll be able to join our pension scheme and you’ll get a flexible benefit pot that can be used to find the benefits that are right for you.We’re here to support you – we offer access to colleague wellbeing resources, including an Employee Assistance Programme, Mental Health First Aiders and the Inclusion Advocates as well as flexible opportunities to support work life balance. We’ll also encourage your development, with the training and knowledge you need to reach your potential.Through the doors of Mercedes-Benz Financial Services, you’ll find a passionate team working to put our customers first. We know that to keep this team motivated, we need to ensure that everyone has equal opportunity to learn and develop. We celebrate a culture of appreciation and respect, where everyone is valued for who they are. We believe our backgrounds, experiences and cultures contribute to our shared experience and shape who we are and what we do. The diversity of our colleagues reflects the diversity of our customers. This diversity is the driving force behind our ideas. What’s next?When you apply, you’ll be asked to complete a short online application where we’ll ask that you include your current CV. You’ll also be asked some application questions, including your current salary information. The Mercedes-Benz recruitment process reflects our obligations under relevant UK legislation. Whilst all applications are carefully considered, we are only able to progress applications from candidates who have the right to work in the United Kingdom.Please be assured that we’re here to support you throughout the recruitment process and beyond, and reasonable adjustments are available to any candidates who need them. We’re also open to working flexibly and are happy to discuss flexible working options. Managing your dataWe care about your personal data. The General Data Protection Regulation provides you with more control and by submitting an application to us; we consider this an agreement to process your personal data in support of our recruitment and selection process.Data categories that we process in relation to your application are the ones that you provided as part of the application process. We process your personal data in relation to the application, in accordance with the legal requirements. Recipients of your personal data within our company are the managers of the specialist unit in charge of filling the position and the responsible colleagues from HR.Your application data is held within our secure application tracking system called Taleo – you will be given access to a candidate zone in the system where you can monitor and manage your application and see status updates. We will communicate with you, by email or phone throughout the recruitment process so that we can keep you updated and inform you of your progress through the recruitment process. You can also seek ‘job alerts’ once you are registered in Taleo and it’s possible your details may be returned in searches we conduct for new positions and we may contact you by email to let you know about them. We limit the storage of your data to the necessary period. Contact us as careers@mercedes-benz.com for further information.If you have any questions about any matter relating to data protection or the personal data that we process about you for the purpose of personnel recruiting, please contact the Chief Officer of Corporate Data Protection for the Mercedes-Benz Group AG at the following address: Mercedes-Benz Group AG, HPC E600, 70546 Stuttgart, data.protection@mercedes-benz.com. Benefits Mit­arbeiter­handy möglich Gesund­heits­maß­nahmen Mit­arbeiter­rabatte möglich Mit­arbeiter Events Park­platz Kantine, Café Gute An­bindung Barriere­frei­heit KontaktMercedes-Benz Financial Services UK LimitedDelaware DriveMK15 8BA Milton KeynesDetails zum Standortat Mercedes-Benz UK Careers E-Mail: Careers@Mercedes-Benz.com BewerbenDie Mercedes-Benz Group.Die Mercedes-Benz Group AG (ehemals Daimler AG) ist eines der erfolgreichsten Automobilunternehmen der Welt. Mit der Mercedes-Benz AG gehören wir zu den größten Anbietern von Premium- und Luxus-Pkw und Vans. Die Mercedes-Benz Mobility AG bietet Finanzierung, Leasing, Fahrzeugabos und –miete, Flottenmanagement, digitale Services rund um Laden und Bezahlen, die Vermittlung von Versicherungen sowie innovative Mobilitätsdienstleistungen an.Mehr erfahrenTechnische Support-HotlineKontaktStandorteAnbieterRechtliche HinweiseEinstellungenDatenschutzLizenzhinweise DritterAllgemeine Geschäftsbedingungen© 2026. Mercedes-Benz AG. 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