Lead Category Management (They/She/He)

Job DescriptionJob Ref ID: JR0085946 YOUR MISSION Lead the Category Management team for our Q-Commerce Top Partners in Poland. You will make sure their catalogs are optimized and correctly integrated in order to maximize conversion, basket size, customer happiness and ultimately growth — and you will build, coach and scale the team that delivers it. This position requires effective interaction between our Partners, our Account Managers and the Q-Commerce teams (Groceries, Retail, Specialties), as well as analytical and technical proficiency in managing catalog tools. THE JOURNEY Build, lead and develop the Category Management team in Poland (3-4 people: 1 analyst/senior analyst and 2-3 interns) — onboarding, goal setting, mentoring, and performance managementOwn the Category Management roadmap for our Top Partners across Groceries, Retail and Specialties, prioritising the initiatives with the highest business impactDefine and own the assortment onboarding process with partners by creating/improving templates with simple but effective guidelines and ways-of-workingManage catalog changes requests from partners, ensuring guidelines compliance, SLA achievement, and educating & preventing partners from deviating from the expected behaviorDefine and implement an optimized catalog category tree aligned with Partners’ expectations through collaborative workshopsDecompose partner performance (funnel, pricing, availability, assortment) to identify assortment gaps and out-of-stock drivers, and collaborate with AMs/Partners to close them with clear timelinesOwn and track your team’s KPIs (i.e. Conversion Rate, AOV, ATC, null search rate, out-of-stocks and replacement logic) and translate them into concrete actions for our PartnersRecurrent and constant Walk the Store to detect errors or improvement opportunities in the Glovo appCollaborate with the Account Managers and with our Partners’ HQ CatMan teams to ensure alignment between Business and Partner’s goalsBridge the gap between Glovo’s and Partner’s integrations team and ensure bugs/errors are mitigated and/or quickly fixed Scale the team’s impact through automation and AI: dashboards, alerts and self-serve reporting that replace manual, repetitive work