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Senior Technical Support Engineer

Greymatterrecruitment — United Kingdom · Posted ~10 hours ago

Senior Full-time Hybrid

Skills

Technical support Customer support Software troubleshooting Technical troubleshooting Customer-facing communication Software integrations Data troubleshooting French SQL XML SaaS CRM Data migration

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Summary ✨ AI‑Generated

Join an established B2B technology environment in a customer-facing technical support role that goes beyond traditional helpdesk work. You will troubleshoot software and integration issues, work with data and migrations, and collaborate with technical teams on complex problems. Strong communication skills and fluent French are essential, while experience with SQL, XML, integrations, data migration, SaaS, or CRM technologies is advantageous. Training, career progression, hybrid working, and a performance-related bonus are offered.

Highlights

Customer-facing technical role with hands-on troubleshooting, exposure to software integrations and data migrations, strong training and progression opportunities, hybrid working, and benefits including a bonus.

Description

Kickstart your tech career in technology, solving real customer challenges involving software, integrations, data and technical troubleshooting. The Company Established, successful B2B SaaS businessCloud and on-prem software used by businesses worldwideGreat training, progression and supportive cultureHybrid working + strong benefits10% Bonus The Role Customer-facing technical role that goes well beyond a standard helpdeskTroubleshoot software issues and solve real customer problemsGet hands-on with SQL, XML, integrations and data migrationsWork alongside technical teams on more complex issues The Need Fluent French speakerTechnical support, helpdesk or customer support experienceBonus: SQL, XML, integrations, data migration, B2B SaaS or CRM