Customer Engineer - Tech Startup (AI)

Job: Customer Engineer Location: Amman, Jordan (On-site) Industry: Tech Startup (AI) Engagement Details: Engagement: Direct independent contractor Work setup: On-site in Amman, Jordan, six working days per week with one day offCompensation: JOD 1,800 to 2,800 gross base per month, with flexibility above the range for an exceptional candidateBenefits: Highest-tier GIG health insurance after probation and standard paid leave in JordanEquity: May be considered later based on performance and review; it is not part of the initial package About the Role: Our client, a YC-backed AI startup, is hiring a Customer Engineer to serve as the direct technical bridge between enterprise customers and the product. This is a hands-on engineering role with heavy customer exposure. Key Responsibilities: Primary Technical Point of Contact: Respond fast to customer queries, join video calls, and own resolution end-to-endLead Technical Onboarding: Guide enterprise customers through setup, configuration, and integration with tools like Zendesk, Intercom, HubSpot, and othersDebug & Troubleshoot: Diagnose and resolve complex issues in live customer environmentsShip Code: Implement fixes, integration enhancements, and small features directly in the Node.js / TypeScript codebaseCollaborate with Product Engineering: Share customer context, escalate systemic problems, and help prioritize what the team builds nextDevelop Platform Expertise: Build deep knowledge of the AI agents and prompt engineering to effectively advise customers on optimizing their support operationsDocument & Scale Knowledge: Document recurring issues, solutions, and integration patterns to strengthen internal knowledge and customer resources Requirements: 2-3+ years of strong software engineering experience with Node.js and TypeScript, writing and shipping production codeHands-on experience with AI agents and prompt engineering (core to the role)Previous customer-facing technical work: onboarding, debugging integrations, or similar in a SaaS environmentGood understanding of (or fast ability to learn) helpdesk APIs: Zendesk, Intercom, HubSpot, etc.English fluency and strong written and spoken communication are non-negotiable, including clear writing and confident speaking on video calls with enterprise stakeholdersAbility to operate effectively in a fast-moving startup: speed, customer impact, and getting things doneAble to work with customers across US, EU, MENA and GCC time zones **Final engagement is conditional on an acceptable criminal-record check, including a certificate of non-conviction or equivalent, completed with the candidate's consent and in accordance with applicable law