ServiceNow FSO / CSM Developer

ServiceNow FSO / CSM Developer Location: Remote Project Full Time / Permanent Interview: WebEx IP: TCS Experience 5+ years of ServiceNow development experience, with strong hands-on experience in Customer Service Management (CSM) and/or Financial Services Operations (FSO). Job Description We are seeking an experienced ServiceNow FSO / CSM Developer to design, develop, configure, integrate, and support ServiceNow solutions focused on Customer Service Management and Financial Services Operations. The ideal candidate will have strong ServiceNow platform development skills along with hands-on experience implementing CSM and FSO capabilities for enterprise financial-services organizations. The developer will work closely with business analysts, architects, product owners, and technical teams to translate business requirements into scalable ServiceNow solutions. Responsibilities Design, develop, configure, and customize ServiceNow CSM and FSO applications.Develop and maintain Case Management, Customer Service, Account, Contact, Consumer, and Financial Account processes.Configure and customize CSM Configurable Workspace and agent experiences.Develop Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, Data Policies, ACLs, and Notifications.Build and maintain workflows and automation using Flow Designer and Workflow Studio.Configure assignment rules, SLAs, approvals, decision tables, record producers, and service definitions.Develop and maintain FSO-specific solutions for financial-services processes such as banking operations, complaints, card disputes, loans, insurance, and financial accounts, depending on project requirements.Work with FSO data models and CSM industry data models.Develop integrations between ServiceNow and external banking, CRM, ERP, payment, and enterprise applications.Develop and consume REST/SOAP APIs and utilize Integration Hub where appropriate.Perform scripting using JavaScript and Glide APIs.Configure roles, permissions, and access controls for CSM/FSO users.Participate in technical design, code reviews, unit testing, integration testing, UAT, deployment, and production support.Troubleshoot application issues and provide root-cause analysis.Follow ServiceNow development best practices and ensure solutions are upgrade-safe.Collaborate with architects and functional teams to identify opportunities to leverage OOTB ServiceNow capabilities instead of unnecessary customizations.Prepare technical documentation, deployment plans, and knowledge-transfer materials.Required Skills 5+ years of hands-on ServiceNow development experience.Strong experience with ServiceNow CSM.Hands-on experience with ServiceNow FSO / Financial Services Operations is highly preferred.Strong knowledge of ServiceNow platform architecture and application development.Strong JavaScript, Glide API, REST/SOAP skills.Experience with:Business RulesClient ScriptsScript IncludesUI PoliciesUI ActionsACLsData PoliciesNotificationsFlow DesignerWorkflow StudioIntegration HubREST/SOAP integrationsExperience with CSM Configurable Workspace / UI Builder.Strong understanding of CSM case management and customer/account relationships.Experience working with ServiceNow data models and custom applications.Experience with source control, update sets, application deployment, and release management.Strong troubleshooting and debugging skills.Excellent communication and collaboration skills.FSO Preferred Experience Experience implementing ServiceNow Financial Services Operations.Understanding of FSO Core and its relationship with the CSM platform.Experience with financial-services data such as financial accounts, products, transactions, customers, households, and service organizations.Experience with banking, insurance, wealth management, lending, or card operations.Experience with FSO capabilities such as:Banking OperationsCard DisputesComplaint ManagementLoan OperationsInsurance OperationsFinancial Account ManagementExperience configuring FSO-specific workflows, playbooks, assignment rules, SLAs, and decision tables.Understanding of FSO roles and their integration with CSM industry data model roles.ServiceNow's current FSO documentation specifically highlights configuration of record producers, Workflow Studio flows, assignment rules, workspaces, playbooks, SLAs, ACLs, decision tables, and CSM Configurable Workspace as key implementation areas. Certifications Preferred: ServiceNow Certified System Administrator (CSA)ServiceNow Certified Application Developer (CAD)ServiceNow Certified Implementation Specialist – CSMFSO-related ServiceNow certification/accreditationOther relevant ServiceNow certifications