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Data Analyst II - Rider Experience

Delivery Hero — Germany · Posted ~1 hour ago

Mid Full-time Visa History ✓

Skills

data analysis data modeling problem solving KPI analysis logistics analytics payment modeling data analytics

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Summary ✨ AI‑Generated

Join a global logistics analytics team as a Data Analyst II focused on rider experience. You will redesign and test payment structures, build data models, analyze operational KPIs, and develop evidence-based solutions that improve engagement, efficiency, scalability, and fairness across a large delivery network.

Highlights

High-impact analytics role focused on optimizing global rider payment structures and operational performance. The position combines data analysis, modeling, experimentation, and creative problem-solving with direct influence on major operational metrics.

Description

Job DescriptionJob Ref ID: JR0082142 YOUR WORK-LIFE OPPORTUNITY: Join our team and become an integral part of Glovo's Global Logistics! We provide a dynamic and challenging environment filled with numerous opportunities for growth and development. In this role, you will be responsible for redesigning, testing, and implementing the payment structures that motivate and reward our riders worldwide. By blending deep data analysis and data modeling with creative problem-solving, your work will ensure our logistics network is efficient, scalable, and fair for our riders. The KPIs you will influence are crucial to operations, as every decision made will directly affect the whole operational investment (biggest company cost). BE A PART OF A TEAM WHERE YOU WILL: Explore and find the most optimal logistics payment structure in order to maximize global riders engagement. Strategically redesign our courier payment framework to improve key operational metrics, designing models that reward factors like vehicle used, distance, weight, and peak-hour availability. Dive deep into massive datasets to identify trends, drivers, and opportunities. Your insights will be the foundation for optimizing our entire operational investment. Own the experimentation process to validate your ideas. You will design, run, and analyze experiments (A/B testing, switchback tests) to precisely measure the impact of payment structure changes before a global rollout. Continuously monitor the performance of your strategies. You will track KPIs, assess the effectiveness of your changes, and make data-driven adjustments as needed. Understand and address local and regional needs by stepping into the shoes of the riders and truly understanding their perspective.