IT Coordinator

Role: IT Coordinator Scope: Own the IT landscape for Teamleader x Yuki x AdminPulseLevel: MediorLanguage requirement: Fluent in English, Dutch is a huge plusLocation: BelgiumWho are we and why should you care?Teamleader is a SaaS scale-up born in 2012 in Ghent, Belgium, and part of the Visma Group since 2022. Our mission? To make work easier, not harder, for small and medium-sized businesses.Here’s what we bring to the table:Teamleader Focus: the all-in-one tool that helps small businesses optimise CRM, projects, and invoicing.Teamleader One: the go-to e-invoicing software that self-employed pros can count on.We’ve also been growing smarter through strategic acquisitions:Teamleader Orbit (2019): helping medium-sized agencies thrive and scale.Vectera (2022): powering seamless customer meetings.Dexxter (2024): making financial admin a breeze for freelancers.Curious to learn more about us, our products, and why you’ll love working at Teamleader? Check us out here.We Are Looking for an IT Coordinator to Join usYou’ll be joining Teamleader, Yuki and AdminPulse: three SaaS companies with offices in Ghent, Antwerpen and Barcelona, part of the international Visma group. We're growing, and our IT landscape is growing with us. It's time to give it a dedicated owner.You become the central point of contact for everything IT for our 300+ colleagues across our offices. From making sure a new hire has the right laptop on day one, to keeping our devices up to date, to maintaining our office infrastructure. You work independently, but you're embedded in the People team, close to onboarding, offboarding and the day-to-day employee experience. This is a hands-on role. You solve problems yourself where you can, and you know when and where to escalate when you can't.As our IT Coordinator, your mission is to own IT across our companies and offices, from the laptop on someone's desk to the decisions that shape how the whole group works. Right now this sits a little bit with HR, a little bit with finance, a little bit with engineering. You're the person who brings it all together.Hardware lifecycleSet and maintain our device standards: the right specs per role and platform (Windows and Mac), and keep our standard models current, so the office team can buy and set up a device that works for each new hire from day oneAct as second line on hardware: pick up the problems the office team can't resolve, spot recurring failures before they spread, and keep the full lifecycle healthy (purchasing, setup, repairs, returns)Set the standard for returning and shared devices: what gets wiped and redeployed, what gets recycled, and make sure the loaner pool is set up properly as shared devices.SupportBe the second line of support for our colleagues with hard/software support, in close collaboration with the office team, that picks up first questions.Own the escalation path to Visma IT and follow tickets through to resolutionOffice ITKeep office infrastructure running: wifi, meeting room setups, audiovisual and event techMonitor and improve wifi coverage, and manage the relationship with installers and providersStay on top of new workplace technology and replace what's outdatedTools and policyAdvise on tool selection and subscription models across the groupHelp draft and maintain IT and tool usage policiesRoll out group-wide tooling: advise on architecture, monitor usage/set-up / maintenance (Slack, Notion, Google Workspace, ...Why others chose Teamleader x Yuki x AdminPulseWe have the energy and boldness of a start-up and the expertise and pragmatism of a scale-up. The result: a team of both young and seasoned professionals led by supportive and approachable managers who give recognition and rewards for hard work. You’ll be working in a fast-paced tech environment with open feedback culture and room for initiatives as well as ideas. You’ll have plenty of room to apply your personality, express yourself, and impact our course of action with your insights or ideas.On top of that, you’ll get:An extensive training budget.A hybrid working model: a pleasant mix of office and home working.Daily budget-friendly in-house prepared lunch and dinner options (only in our Ghent office)32 holidays on top of the standard public ones! (based on full-time employment).Our long-lasting dedication to employee well-being, just take a look at our career page and Instagram to see how we keep the Team(leader) spirit going.We value diversityOur ambition is to build and sell a product that helps everyone everywhere (starting with Europe) to work smarter, so we want our team to reflect that. We believe that a diverse, inclusive working environment is crucial to realise that ambition, so we’re committed to continue to build and cherish a culture where every colleague feels welcome, appreciated and heard.