IT Technical Support Engineer
Stanley David And Associates — Netherlands · Posted ~3 hours ago
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Log in to add to target listDescription
Role: IT Technical Support Engineer
Type - Permanent
Location – Brno (Hybrid)
Dutch Fluency - B2/C1/C2
Relocation Package – EU: The client will cover relocation costs for candidates relocating from other EU countries.
Key Responsibilities
Provided 1st-level technical support, service restoration, and request fulfillment.Registered, analyzed, prioritized, and resolved incoming incidents within agreed SLAs.Coordinated incident communication and status updates with end-users and product teams.Ensured support delivery against KPIs, OKRs, policies, and compliance requirements.Maintained accurate and timely incident documentation.Resolved complex issues to improve user and team efficiency.Good knowledge of the business area and good understanding of how the products and services in the area are connected togetherStrong understanding of prioritization during business-critical issuesBroad knowledge of IT products, services and terminology
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