Senior Systems Engineer

About The Role We're looking for a Senior System Engineer to manage and operate IT systems and infrastructure, including systems administration, updates, performance monitoring, and troubleshooting — in line with approved policies and procedures to ensure continuity and operational efficiency. Key Responsibilities Manage and monitor all installed IT systems and infrastructure Install, configure, test, and maintain operating systems, application software, and system management tools Apply quality-control procedures to ensure systems remain efficient and operational Monitor and test application performance, identify bottlenecks, and work with developers on fixes Participate in the design of information and operational support systems Liaise with vendors and other IT personnel to resolve issues Maintain security, backup, and redundancy strategies Troubleshoot and resolve technical issues, providing 2nd/3rd-level support Conduct root-cause analysis for service interruptions and establish preventive measures Create reports and documentation outlining findings and solutions Write and maintain scripts to increase system efficiency and reduce manual intervention Carry out related data/information exchange communications Perform other related tasks as assigned Required Qualifications Bachelor's degree in Computer Science, Information Systems, or related field Minimum 5 years of experience in IT systems administration and management Proven hands-on experience installing, configuring, and troubleshooting Windows-based environments and virtualization platforms Preferred Qualifications Technical certifications from Cisco, Microsoft, Oracle, or equivalent Prior experience delivering projects for government or public-sector clients in the Middle East Fluency in Arabic and English