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Retail Customer Service Manager

About You — Germany (for United-kingdom branch/hub) · Posted ~2 hours ago

Mid Full-time Onsite No Visa £13.00 per hour

Skills

Customer Service Cash Handling Conflict Resolution Sports Betting Knowledge CRM Systems Sports Betting Terminals Cash Management Software

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Summary ✨ AI‑Generated

A dynamic retail and sports betting company seeks a Retail Customer Service Manager to deliver exceptional customer service and drive team success. The role involves managing customer interactions, demonstrating products, and maintaining high operational standards in a fast-paced environment that prioritizes customer loyalty and safer gambling.

Highlights

Competitive hourly wage with opportunities for career growth in a dynamic retail and sports betting environment. Work in a team-focused culture with a commitment to customer satisfaction and safer gambling practices.

Description

Job DescriptionAs a Retail Customer Service Manager, you will play an important role in the Entain family, delivering top customer service and driving standards daily. In our exciting, dynamic Ladbrokes & Coral betting shops no two days are the same and you'll have the chance to contribute to a team that wins together and does what's right by our customers. Reporting to the Shop Manager you will be part of the Shop team, who will serve customers and build relationships to encourage repeat custom. Salary is £13.00 per hour Are you ready to launch a winning career? What you will do Deliver outstanding customer service.Always urge safer gambling.Take bets on different sports and events.Process customer transactions including cash handling.Help demonstrate our products and betting terminals to customers.Handle customer complaints or concerns with empathy and problem-solving skills.Work towards defined targets.Maintain high shop standards.Open or close the shop.Work patterns Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays. Your typical weekly rota will be 20 hours. We will make it up of a blend of long opening or closing shifts, and shorter evening shifts. The rota will vary week to week. At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance.