Senior Software Engineer - Frontend

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Five9 has led the cloud revolution in contact centers, helping organisations transition from legacy premise-based solutions to the cloud. The cloud contact center market has become the hot space for innovation in real-time communications, and is the tip of the spear for the application of Artificial Intelligence, especially Generative AI and Large Language Models (LLM). Our innovative AI team is responsible for developing a suite of leading edge AI products built upon industry-leading AI tech from vendors like OpenAI, Google, and Amazon. These products include enterprise voice and chatbots (think: ChatGPT for businesses), agent assistance, and conversation analytics. This team - the fastest growing at Five9 - is seeking a talented and experienced Senior Front End React/Redux Software Engineer. In this role, you will be part of the team that builds software that brings AI technologies to users. Prior AI experience is not required - you will receive on-the-job experience for some of the hottest skills on the market. An ideal candidate for us is an experienced engineer who is passionate about building high performance web platforms and applications, a brilliant problem solver and a creative self-starter. Key Responsibilities: Implement UX designs by working with UX Designers on a day-to-day basis, using React/Redux based frameworkBuild custom widgets for dashboards developed using Google Looker Studio pluginsBe part of an agile team to develop a scalable, highly available application platform using modern PaaS platforms such as GCPParticipate and contribute to requirements analysis and groomingUnderstand how to leverage PaaS components, such as CDN, noSQL databases when developing software in order to achieve scalability, reliability, and operabilityDocument and communicate clearly architecture and implementation solutionsHave ownership of your code in production, including on-call, troubleshooting Key Skills: 5+ years software development experienceReact/Redux focusHighly proficient in JavaScript and TypeScriptExperience in operational code ownership – on-call, troubleshooting, uptimeExperience in applying modern UI design patterns and separating concerns in a distributed systemMust have experience working within an Agile/Scrum teamPositive, self-motivated and enthusiastic attitude with a strong sense of ownershipStrong pro-active communication skills, both verbal and writtenExperience in contact center software is a plus but not requiredExperience with custom widget development using Google Looker Studio is a plus but not required Workplace location: This role is fully remote for candidates who reside outside Porto, Maia, Matosinhos, Gondomar, Valongo e Vila Nova de Gaia. Candidates who reside within those municipalities would be required to work in-office 3 days a week. Benefits: Five9 SharesBonus Scheme10% Flexi BenefitMeal AllowanceMedical InsuranceLife Insurance 25 day Annual Leave + Public Holidays Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer. View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal. Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.