L2 IT Support Engineer

Hello , We have the following openings at Montreal Canada. Kindly send your updated resume if interested at mjakhar@webmsi.com and you may reach out to me at 248-233-6240. Job Title Strong SQL skills Location Montreal Canada Duration 12+ months and possible Contract-To-Hire any time after 90 days JOB DESCRIPTION: Skills Needed Strong SQL skills – ability to write complex queries, troubleshoot data issues, and perform analysis • UNIX/Linux knowledge – sufficient to read system logs and understand error messages • Understanding of IT architecture and Front Office trading systems • Exceptional communication skills – ability to communicate effectively with Front Office traders, understand their requirements quickly, and translate business needs into technical solutions • Ability to work under pressure in a challenging, fast-paced trading environment • Ability to speak the traders' professional language and understand trading desk dynamics • Responsibilities Provide 1st and 2nd level support for Repo & Secured Funding (RSF) trading systems within Capital Markets IT, operating as part of a global 24-hour support team using a follow-the-sun model. Key Focus: • Direct support to Front Office traders in a fast-paced, high-pressure environment • Incident management, problem resolution, and service improvement for RSF trading applications • System analysis, development, implementation, and support for Front-to-Back RSF IT systems • Management of business user requests with quick turnaround and clear communication Primary Systems: APEX and Orchestrade RESPONSIBILITIES • Provide direct Front Office support during trading hours, responding rapidly to trader requests in a high-pressure environment • Handle incidents end-to-end: ticket management, communication, stakeholder engagement, and resolution • Conduct support investigations and root cause analysis • Report incidents, outages, and system errors promptly through designated systems • Deliver application support and expertise for assigned RSF trading systems and related projects • Gather and analyze new requirements from business users, participate to release management • Coordinate with the Paris-based development IT team KEY COMPETENCIES Essential • Experience with REPO products or at minimum strong knowledge of Fixed Income financial products • Extensive experience supporting a live Fixed Income trading environment • Proven experience working with financial software in capital markets • Strong SQL skills – ability to write complex queries, troubleshoot data issues, and perform analysis • UNIX/Linux knowledge – sufficient to read system logs and understand error messages • Understanding of IT architecture and Front Office trading systems • Exceptional communication skills – ability to communicate effectively with Front Office traders, understand their requirements quickly, and translate business needs into technical solutions • Ability to work under pressure in a challenging, fast-paced trading environment • Ability to speak the traders' professional language and understand trading desk dynamics • Availability to start early (7:00 AM) to support US market hours Nice to Have • Experience in PnL recomputation and reconciliation • Experience with APEX and/or Orchestrade platforms Other Requirements • Language: Fluent in English, French is a plus. • Calendar/Holidays to follow: US – New York; • Working hours: Early start required (7:00 AM) to align with US – New York market hours Other Information first 3 months has to be in office for 5 days, post first 3 months min 3 days in office, Mandatorily work from client office in Montreal Availability to start early (7:00 AM) to support US market hours Nice to Have • Experience in PnL recomputation and reconciliation • Experience with APEX and/or Orchestrate platforms Other Requirements • Language: Fluent in English, French is a plus. • Calendar/Holidays to follow: US – New York; • Working hours: Early start required (7:00 AM) to align with US – New York market hours Regards, Manish Jakhar Millennium Software Inc. Cell: 248-233-6240 2000 Town Center, Suite 300, Southfield, MI, 48075 Visit us at www.webmsi.com