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Retail Customer Service Manager

About You — United Kingdom · Posted ~3 hours ago

Mid Onsite Visa History ✓ £13.00 per hour

Skills

Customer service Customer relationship building Safer gambling practices Sports and event betting Cash handling Customer transaction processing Product and betting terminal demonstration Complaint handling Problem-solving Target achievement Shop operations Opening and closing procedures

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Summary ✨ AI‑Generated

Join a dynamic retail team as a customer service manager, where every day brings varied customer interactions and operational responsibilities. You will provide excellent service, build lasting customer relationships, handle transactions and cash, demonstrate products and terminals, resolve customer concerns with empathy, support safer gambling practices, work toward performance targets, and help maintain high shop standards. The role also includes opening and closing the shop.

Highlights

Customer-facing retail role with varied daily responsibilities, opportunities to build strong customer relationships, and hands-on responsibility for shop operations. Includes customer service, transaction handling, problem-solving, and opportunities to contribute to team performance.

Description

Job DescriptionAs a Retail Customer Service Manager, you will play an important role in the Entain family, delivering top customer service and driving standards daily. In our exciting, dynamic Ladbrokes & Coral betting shops no two days are the same and you'll have the chance to contribute to a team that wins together and does what's right by our customers. Reporting to the Shop Manager you will be part of the Shop team, who will serve customers and build relationships to encourage repeat custom. Salary is £13.00 per hour Are you ready to launch a winning career? What you will do Deliver outstanding customer service.Always urge safer gambling.Take bets on different sports and events.Process customer transactions including cash handling.Help demonstrate our products and betting terminals to customers.Handle customer complaints or concerns with empathy and problem-solving skills.Work towards defined targets.Maintain high shop standards.Open or close the shop.Work patterns Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays. Your typical weekly rota will be 24 hours. We will make it up of a blend of long opening or closing shifts, and shorter evening shifts. The rota will vary week to week. At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance.