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3PL Account Manager

Delivery Hero — Spain · Posted ~1 hour ago

Mid Visa History ✓

Skills

Account management Strategic partnership management Data analysis KPI analysis Negotiation Operational optimization Fleet performance management Partner profitability improvement Stakeholder management

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Summary ✨ AI‑Generated

A 3PL Account Manager is responsible for strategic relationships with several third-party logistics providers in a national market. The role combines account ownership, KPI analysis, negotiation, operational troubleshooting, partner profitability improvement, and adoption of new operational tools and processes. It is a high-visibility position suited to someone who can turn data into scalable operational improvements.

Highlights

Manage strategic relationships with multiple logistics partners, use data to improve fleet performance and profitability, and work in a high-visibility role with direct operational impact.

Description

Job DescriptionJob Ref ID: JR0081138 Glovo Spain is evolving its delivery model, and we are building the team to lead this transition. As a 3PL Account Manager, you will own the strategic relationship with 5-8 third-party logistics (3PL) providers. You won’t just manage accounts; you will be their strategic advisor. Your goal is to use data to help them scale, improve their unit economics, and ensure top-tier fleet performance. This is a high-visibility, fast-paced role where your negotiation and execution will directly impact Glovo’s marketplace health in Spain. Responsibilities Own partner relationships: Act as the main business partner for 3PL owners, driving regular reviews to align their growth with Glovo’s objectives. Scale volume & efficiency: Analyze fleet KPIs to maximize order volumes, fix operational bottlenecks, and improve partner profitability. Drive tool adoption: Onboard and pitch new Glovo tech, features, and processes to partners to optimize their daily operations. Manage contracts & SLAs: Ensure strict contract execution, lead commercial renegotiations, and guarantee high-quality service levels. Unblock problems cross-functionally: Work toe-to-toe with Billing, Pricing, Legal, and Ops to solve complex issues fast and ensure a smooth partner experience. Turn data into action: Partner with our Strategy & Data team to launch local initiatives and experiments based on marketplace insights.