Senior BPM Engineer / Systems analyst

Key Responsibilities Design and implement BPMN processes and DMN decision tables in Camunda 8 for customer support automation (both greenfield and ongoing improvements)Configure and maintain logic and prompts in no-code AI platforms, such as call flow schemes for voice bots, LLM (language model) classifiers, and other AI-driven toolsSupport and debug active automation scenarios in Camunda Operate; deliver quick fixes and continual improvements in production environmentsIntegrate processes with internal and external systems via REST API, JSON, and message brokers (Kafka)Collaborate cross-functionally with product, technical, and analytics teamsContinuously adopt and champion new technologies, AI integrations, and promote a culture of automation across the organization Requirements 3+ years of hands-on experience with production BPM engines, including end-to-end design and deployment of executable BPMN/DMN processesSolid experience with Camunda 7/8 in production environmentsExpert knowledge of BPMN 2.0, DMN, and FEELProven experience in integrations via REST API, JSON, and message brokers (Kafka)Understanding and interest in modern AI/LLM solutions (for business process integration)Ability to independently gather and clarify technical requirements, working closely with both business stakeholders and technical teamsCommunication skills and willingness to collaborate and share expertise Nice-to-have Automation experience in customer support or operational business teamsExperience specifying API and integration requirementsSQL skills for data validation and process behavior analysisExperience with prompt engineering and no-code/low-code AI platforms Benefits Flexible schedules and opportunity to work remotelyAmbitious and supportive team who love what they do, appreciate each other, and grow togetherInternal programs for adaptation and training, development of soft skills, and leadership abilitiesPartial compensation for participating in external training and conferencesCorporate English school: Group and individual lessons, speaking clubs with colleagues from all over the worldCorporate prices on hotels and travel servicesMyTime Day Off - an extra non-working day without loss of compensation Learn more about our data protection practices in our Privacy Policy: https://www.emergingtravel.com/career/hr-policy/