Customer Care Agent – Digital Branch Global (m/f/d) Bilingual (German, English & Spanish)

Job DescriptionOur existing team is growing rapidly and is being strategically expanded Together, we are continuing to build out our modern premium service, supporting our customers 24/7 personally and digitally by phone, email, and video What makes your role special: you're not just there for our customers when something goes wrong You support them even before pick-up during preboarding, guide them safely through the next steps, and stay by their side until they're finally in the car and ready to go You combine personal service with digital solutions, modern technology, and real room to make an impact — and you'll become part of a team that continues to grow through its expertise and energy Your highlight you turn a reservation into a smooth start into mobility YOUR ROLE AT SIXT You support our customers by phone, email, and video, around the clock, 24/7You guide customers through the entire pick-up process — from verification and digital pick-up through to the start of their journey — ensuring everything runs smoothlyYou are close to the customer in video calls, explain processes in an understandable way, and provide reassurance, especially when digital workflows raise questionsYou answer questions related to reservations, rentals, and pick-ups, and assist with finalizing bookingsYou review customer data and quickly find solutions when information is missing or something needs to be clarifiedYou work internationally and, together with SIXT stations in various countries, ensure that our customers get on the road without detoursYou recommend suitable products and services, making the rental experience even betterYOUR SKILLS MATTER Customer Orientation — You quickly identify needs and issues, think one step ahead, and reliably guide customers through to a solutionLanguage Skills — You speak fluent German, English, and SpanishCommunication Skills — You can explain complex processes in simple terms, present yourself confidently and authentically in video calls, and find the right tone even in challenging situationsDigital Affinity — You naturally use modern tools (including video calling), digital processes, and technical solutions in your daily workFlexibility — You feel comfortable in a dynamic environment and are willing to work in a 24/7 shift model including weekends and public holidaysTeamwork — You enjoy collaborating with international colleagues and teams across bordersSales Instinct — You recognize relevant additional needs and can convincingly recommend suitable products and services WHAT WE OFFER Customer Orientation — You quickly identify needs and issues, think one step ahead, and reliably guide customers through to a solutionPermanent Contract (Contrato Indefinido) A stable project with opportunities for progressionAI at your fingertips From day one, you'll have access to Claude by Anthropic and SIXTgpt, SIXT's own AI platform, to supercharge your work We invest in every team member's AI journey encouraging experimentation, building knowledge, and making sure you're ahead of the curveAttractive Salary and Professional Growth Opportunities Professional development opportunities in an international environment Salary: €22,800 gross per year (12 payments) plus €60 telework allowance, and a 30% night shift premium for hours 22:00h–06:00hFlexible Remote Work Model You can work from anywhere in SpainWork-Life Balance Enjoy a day off for your birthday and additional vacation days for your anniversary at SIXTFlexible Compensation Benefit from private health insurance, childcare support, and/or a restaurant cardExclusive Employee Benefits Discounts for family and friends on SIXT rentals, as well as offers on hotels, stores, Gympass, business schools, and more