Damage Claims Agent

Job DescriptionThe Damage Claims Agent manages vehicle damage cases from incident report to repair completion and handover to the Billing & Recharge team. You will coordinate repairs, gather evidence, and communicate with customers, drivers, bodyshops, and internal teams to ensure efficient and cost-effective vehicle return to service. If you thrive in a dynamic environment and enjoy problem-solving, join Team Orange. YOUR ROLE AT SIXT You receive and log damage reports, assessing evidence to prioritise and categorise incidents accuratelyYou source and evaluate repair estimates, authorise repairs within limits, and coordinate repair bookingsYou monitor repair progress, arrange temporary vehicles, and conduct quality checks before handoverYou maintain accurate case records and compile files for Billing & Recharge handoverYou provide clear liability assessments and liaise with Insurance Professionals on complex casesYou keep customers, drivers, and stakeholders updated and handle inquiries professionally within SLAYOUR SKILLS MATTER Experience You have coordination, case management, or customer service experienceOrganisation You manage multiple cases simultaneously with strong attention to detailCommunication You possess excellent written and verbal communication skillsTech-savvy You are comfortable working with computer systems and databasesBackground Ideally, you have knowledge of fleet, automotive, insurance, or claims administrationKnow-how Basic understanding of vehicle damage and repair processes is advantageousWHAT WE OFFER Competitive Reward Package Attractive base salary with a performance-based bonus Time Off & Financial Security Up to 22 days’ holiday plus bank holidays, pension scheme, and life assurance Wellbeing & Support Employee Assistance Programme and access to wellbeing resources Career Development An entrepreneurial, flat management structure with direct access to decision-makers and genuine opportunities to grow your care