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Retail Customer Service Manager

About You — United Kingdom · Posted ~5 hours ago

Mid Part-time Onsite Visa History ✓

Skills

Customer service Relationship building Cash handling Transaction processing Customer complaint handling Problem solving Safer gambling practices Sports betting

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Summary ✨ AI‑Generated

Join a dynamic retail team in a customer-facing role where every day brings variety. You will build positive relationships with customers, process transactions, provide guidance on betting services and terminals, handle concerns with empathy, and help maintain high operational standards. The role offers hands-on experience in a fast-paced retail environment.

Highlights

20-hour retail customer service role focused on building customer relationships, delivering high service standards, handling transactions, supporting customers with empathy, and contributing to a collaborative shop team.

Description

Job DescriptionDo you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic Ladbrokes & Coral betting shops no two days are the same and you'll have the chance to contribute to a team that wins together and does what's right by our customers. Reporting to the Shop Manager you will be part of the Shop team, who will be serving customers and building a rapport to encourage repeat custom. Are you ready to launch a winning career? What you will do Deliver outstanding customer service.Always urging safer gambling.Take bets on a wide range of sports and events.Process customer transactions including cash handling.Help demonstrate our products & betting terminals to customers.Handle customer complaints or concerns with empathy and problem-solving skills.Work towards defined targets and goals.Maintain high shop standards.Open or close the shop as needed.Working patterns Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays. Your typical weekly rota will be 20 hours and made up of a blend of long opening shifts (once you've completed your training), long closing shifts and shorter evening shifts, and will vary week to week. As a key holder you will be responsible for opening and closing the shop. At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance.