Quality, Risk and Governance Lead - Compliance Operations

Company Description Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about our mission and what we offer. Job Description Our financial crime reporting function has grown fast. We've achieved a lot and built strong operational capabilities, but as we've scaled, we now need to strengthen and formalise our governance, risk, and quality frameworks. It's time to focus on the foundations and build them properly. We've just created a dedicated Quality, Risk & Governance pillar, and we need someone who can take what we have and build it into something scalable and robust. You'll report to the Head of Quality, Risk & Governance and have your own direct reports - this means you'll lead and own your domain. This isn't about sitting in back-to-back strategy meetings. This is about rolling up your sleeves, getting into the details, understanding what's actually happening, and creating the frameworks, documentation, and practices that will scale with us. You'll need a clear vision for what excellent quality control looks like in suspicious activity reporting and the experience to make it real. If you're the kind of person who gets excited about bringing structure to scale, teaching others how to do things right, and seeing the direct impact of your work - this could be perfect for you. Build the foundations Design and implement the governance, risk, and quality control framework for our financial crime reporting function from scratch Build a scalable QC function: create the right checks and controls, develop reporting that shows what's actually happening, and set standards that scale Develop operational risk and governance inventory, establish clear ownership and accountability, and define standards for control testing Create comprehensive documentation: frameworks, policies, SOPs, process maps - that teams will actually use Own quality and control effectiveness Design and run risk-based quality checks mapped to material risks and controls Oversee internal quality teams and establish standards for quality monitoring and testing Use quality outcomes and control data to identify systemic issues and drive improvements Ensure we can confidently demonstrate control effectiveness at any time Audit and regulatory readiness Prepare the function for regulatory reviews, internal audits, and external assurance Coordinate audit activity and translate findings into credible remediation plans Represent the team in audit situations, present findings, and challenge conclusions when evidence doesn't support them Ensure documentation and control evidence are consistently maintained to a high standard Drive governance and insight Establish governance forums, reporting, and escalation mechanisms that enable informed decision-making Develop operational risk and quality dashboards, KRIs/KPIs, and management information for senior leadership Identify emerging risks through data analysis and drive sustainable solutions that address root causes Provide a clear view of the health, risks, and control effectiveness of the function Lead and enable Train team members on quality standards, risk management, and governance practices Give constructive feedback, have difficult performance conversations, and hold people accountable Challenge the status quo diplomatically and advocate for better approaches Build a culture of accountability, control ownership, and continuous improvement Work across operations, compliance, internal audit, and QA teams Run projects independently Juggle 5-7 concurrent initiatives, manage stakeholders, and deliver on time Navigate competing priorities in a fast-paced, ambiguous environment Operate with minimal supervision: own problems from identification through to resolution Qualifications Core experience: 5+ years across quality, risk, and governance: you've built frameworks multiple times in different contexts and learned what works. You have hands-on experience with operational risk frameworks and governance structures, ideally in financial crime or compliance. Regulated environment experience: preferably in financial services, financial crime, compliance, or regulatory reporting where quality, risk, and governance really matter. Leadership experience: you've led people directly or indirectly. You give impactful feedback, coach others, take performance actions when needed, and motivate people even without formal authority. Builder credentials: you've designed and implemented frameworks from scratch, not just administered existing ones. You've built comprehensive frameworks, policies, SOPs, process maps, and governance documents from the ground up - multiple times. You know how to structure information so it's findable, usable, and maintainable. You've created templates, standards, and requirements that teams actually follow. Technical capabilities: Testing, review, and audit experience: you've designed and run quality tests, conducted reviews, been through internal and external audits, and know what good control documentation looks like. Control and assurance expertise: proven experience with control testing, risk-based QA methodologies, and quality management frameworks. Data literacy: you pull your own data, analyze metrics, identify trends, measure impact, and use data to tell a story. You know what to measure and why. Advanced problem-solving: you don't just solve surface-level problems. You dig into complex operational issues, analyse them from multiple angles, identify root causes, map dependencies, and design systemic solutions. You're comfortable with ambiguity and can structure unstructured problems. Project management excellence: you build realistic plans, identify risks and dependencies, and deliver multiple concurrent initiatives without dropping balls. What you'll get: Real impact: build something from the ground up and see it come to life. Your work will directly shape how the function operates. Autonomy: freedom to design solutions your way, make decisions, and own your domain. Variety: no two days will be the same. You'll be building, teaching, problem-solving, and collaborating constantly. Learning: work with a global team in a fast-paced environment where you'll be constantly challenged. Visibility: your work will be seen and valued across Compliance Operations and beyond. Leadership opportunity: lead through expertise and influence, not just hierarchy. Build and grow your team. Working style: Extreme independence: you've been trusted to own a domain, make decisions, and deliver without constant oversight. You know when to ask for input and when to just get it done. Detail orientation: you catch what others miss. You review with a critical eye, spot inconsistencies, and ensure completeness. In compliance operations, details matter enormously. Strong communication: fluent English (written and spoken) is non-negotiable. You create clear documentation, present to stakeholders, influence without authority, and manage expectations across a matrix organization. Operational credibility: you understand the reality of frontline work, process constraints, capacity issues, and the human factors that make or break implementation. Constructive challenger: you're not afraid to ask "why do we do it this way?" You push back diplomatically and advocate for better approaches. Nice to have: Certifications: ICA, CAMS, Six Sigma, risk management, or governance frameworks Process improvement methodologies: Lean, Six Sigma, Design Thinking BI tools: Looker, Superset, Redash, or similar Bachelor's degree in Finance, Business Administration, Audit, Law, or related field Additional Information Our hiring process Application Review: We evaluate your experience and skills. Quick Chat with a Recruiter: A brief call to discuss the role and see if Wise aligns with your career goals. First Interview: Meet our team for a discussion around your leadership and operational delivery experience. Final Interview: An in-depth discussion with our team to assess your technical and cultural fit. About this role Salary range: 4350 - 5850 EUR gross Relocation/visa sponsorship support: To be provided to the successful candidate Restricted stock units (RSU) Paid sabbatical Other Benefits For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers. If you want to find out more about what it's like to work at Wise visit Wise.Jobs. Keep up to date with life at Wise by following us on LinkedIn and Instagram.