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Retail Customer Service Manager - Weekends & Evenings

Entain — Austria · Posted ~2 hours ago

Mid Part-time Onsite Visa History ✓ £13.00 per hour

Skills

Customer service Customer relationship management Cash handling Transaction processing Complaint handling Problem solving Target achievement Retail operations Teamwork

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Summary ✨ AI‑Generated

Join a dynamic retail team in a customer-facing position focused on delivering excellent service and maintaining high store standards. You will build customer relationships, process transactions and cash, handle concerns empathetically, support responsible customer practices, work toward defined targets, and help with opening or closing the store. The position is designed around weekend and evening work and pays £13 per hour.

Highlights

A customer-facing retail role with a dynamic team environment, opportunities to build customer relationships, develop retail and service skills, and progress within a customer-focused operation. The position provides a defined hourly wage and a varied working environment.

Description

Job DescriptionAs a Retail Customer Service Manager, you will play an important role in the Entain family, delivering top customer service and driving standards daily. In our exciting, dynamic Ladbrokes & Coral betting shops no two days are the same and you'll have the chance to contribute to a team that wins together and does what's right by our customers. Reporting to the Shop Manager you will be part of the Shop team, who will serve customers and build relationships to encourage repeat custom. Salary is £13.00 per hour Are you ready to launch a winning career? What you will do Deliver outstanding customer service.Always urge safer gambling.Take bets on different sports and events.Process customer transactions including cash handling.Help demonstrate our products and betting terminals to customers.Handle customer complaints or concerns with empathy and problem-solving skills.Work towards defined targets.Maintain high shop standards.Open or close the shop.Work patterns This position requires availability from Monday - Friday 5pm - 10pm and Saturday, Sunday 8am - 10pm. This includes weekends and bank holidays. Your typical weekly rota will be 16 hours and made up of a blend of long opening shifts (once you've completed your training), long closing shifts and shorter evening shifts, and will vary week to week. As a key holder you will be responsible for opening and closing the shop. At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance.