Director of Technical Product Management

Why Join BoomerangFX? BoomerangFX isn’t just a company— it’s a movement redefining how private pay healthcare practices operate. Recognized as one of North America’s Fastest Growing Tech Companies two years in a row by Deloitte’s Fast 500 program ranking 6th in Canada and 23rd in North America. We are a global leader in practice management software and digital marketing solutions. Our growth trajectory of over 8000% is matched by our ambition to disrupt and dominate the healthcare technology landscape. With offices across the USA, Canada, UK, Sydney, and India, we’re building a truly global organization and expanding our presence in international markets. This is an exciting opportunity to join a high-growth company and play a meaningful role in shaping and supporting our continued international growth. About the Role: As Director of Product Management, you will lead a multi-disciplinary team across product management, technical product ownership, UX, and AI innovation. You will be accountable for: Defining long-term product vision & strategyOwning the roadmap across multiple product domainsEnsuring technical feasibility, scalability, and performanceManaging the end-to-end product lifecycleDriving execution excellence across engineering podsDelivering features on time, on scope, and at enterprise qualityThis is a hands-on leadership role—you will set direction, mentor product owners, and also personally own strategic features and cross-functional programs. Key Responsibilities: Product Strategy & Leadership Define and own the multi-year product vision in alignment with the CEO, CTO, and executive team.Translate corporate strategy into actionable roadmaps for PMS/EMR, CRM, AI modules, payments, automation, and integrations.Lead a growing team of Product Managers, Product Owners, and UX designers.Present product direction, KPIs, release plans, and performance metrics to executive leadership and board-level stakeholders.Technical Product Leadership Partner closely with engineering leadership to design scalable microservices, data flows, and cloud architectures across:.NET/C# servicesPython AI/ML workflowsAzure cloud services (Functions, App Services, SQL, Cosmos, Service Bus, Redis, Azure OpenAI)Review and influence architectural decisions.Drive technical documentation standards, system requirements, and API specifications.Ensure products meet enterprise-grade requirements for security, performance, resilience, compliance, and scalability.Execution & Delivery Excellence Own sprint governance, delivery processes, release management, and cross-functional communication.Establish KPIs for velocity, quality, adoption, and revenue impact.Write and approve PRDs, user stories, workflows, acceptance criteria, and use cases.Drive continuous improvement in QA, automation, monitoring, and reliability.Ensure on-time delivery of product releases across multiple engineering teams.AI Product Innovation Oversee evolution of Auvia (AI voice/chat agent), lead scoring algorithms, RAG search, automated booking logic, and front-desk AI operations.Collaborate with AI engineers and data teams on LLM orchestration, guardrail design, prompt frameworks, and conversational UX.Define KPIs for AI performance, conversion lift, automation ROI, and clinic revenue growth.Customer & Market Leadership Conduct customer discovery with large clinics, multi-location groups, and enterprise partners.Monitor competitive landscape and emerging industry trends across PMS, EHR, AI, CRM, and healthcare automation.Identify high-impact improvements that drive efficiency, automation, and new patient growth for clinics. Required Qualifications: 7+ years of Product Management / Product Ownership in SaaS, ideally healthcare, fintech, CRM, or AI-driven platforms.5+ years leading and mentoring product teams.Bachelor’s or Master’s in Computer Science, Software Engineering, or related technical field (mandatory).Strong technical literacy in:.NET / C# microservicesPython and AI/ML workflowsAzure cloud ecosystemAPI design, integration frameworks, security protocolsDemonstrated success delivering large-scale SaaS products to market.Experience working with DevOps, QA automation, cloud scalability, and distributed architectures.Ability to break down ambiguous, complex initiatives into clear product plans and engineering execution paths.Exceptional communication—able to operate at executive, technical, and customer-facing levels. Preferred Experience Experience with PMS/EMR systems, workflow automation, payments, telehealth, or CRM platforms.Background in AI conversational systems (OpenAI, vector databases, RAG pipelines).Experience in high-growth startups or global SaaS scale-ups.Strong understanding of regulatory requirements in healthcare or fintech. What's in it for you? Location: Onsite – 5 days per week (Mississauga) Compensation: $100,000 - $120,000 base salary + 15% annual bonus Equity: Eligible to participate in BoomerangFX Stock Option Plan after 6 months Benefits: Comprehensive health, dental, and vision coveragePaid vacation to rest and rechargeFree on-site parking for your convenience Accessibility Statement: BoomerangFX is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals for our career opportunities and are dedicated to accommodating people with disabilities. If you need accommodation at any stage of the application process, please contact us at recruitment@boomerangfx.com.