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Salesforce Engineer

Robsonbale — Croatia · Posted ~3 hours ago

Senior Contract Onsite

Skills

Salesforce Service Cloud Salesforce Experience Cloud Salesforce Data Cloud Salesforce APIs Salesforce configuration data modeling Salesforce integration Salesforce development Salesforce Service Cloud Experience Cloud Data Cloud Automotive Cloud

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Summary ✨ AI‑Generated

A major transformation initiative is seeking an experienced Salesforce Engineer for a 3–6 month initial engagement. You will build a proof of concept covering customer service workflows, knowledge management, integrations, data models, automation and AI capabilities, with strong hands-on ownership of Salesforce configuration and development.

Highlights

Hands-on Salesforce engineering role supporting a major digital transformation initiative. Work across customer service capabilities, integrations, data models, automation and AI while contributing to a proof of concept with broad Salesforce functionality.

Description

Salesforce Engineer | Croatian Speaking | Zagreb Robson Bale is currently supporting a major automotive transformation project and is looking for an experienced Salesforce Engineer with Croatian language skills, based in Zagreb. The initial project phase is expected to run for 3–6 months, with a focus on developing a PoC demonstrating Salesforce capabilities across the customer support domain. The Project The PoC will involve implementing and configuring a range of Salesforce capabilities, including: Case ManagementKnowledge ManagementCustomer Support functionalitySalesforce integrations with other systemsAI and automation capabilities Technical Environment We're looking for strong hands-on experience across: Salesforce Service CloudExperience CloudData CloudAutomotive CloudOmni-ChannelEinstein / Service AI & AutomationSalesforce APIs and modern integration conceptsData models, flows and Salesforce configurationSoftware architecture and development lifecycle What you'll be doing Translating business capability requirements into technical designsDesigning and implementing Salesforce solutionsMaking build vs configure vs buy recommendationsEvaluating AI-assisted automation opportunitiesReviewing code and configurationWorking closely with other engineers and stakeholdersHelping shape a scalable Salesforce solution for a multi-cloud, multi-market environmentAdvising on Salesforce licensing and edition trade-offs What we're looking for Strong Salesforce engineering experienceExcellent understanding of Salesforce architecture and developmentHands-on Service Cloud experienceStrong integration and API knowledgeExperience with AI, automation and/or EinsteinStrong analytical and problem-solving skillsExcellent communication skillsAbility to work independently and collaborativelyCroatian language skillsBased in Zagreb Experience within the automotive or CRM domain would be highly advantageous, particularly around customer/vehicle data, dealer networks or contact centre operations. Location: Zagreb, Croatia Initial project: 3–6 months If you're a Salesforce professional based in Zagreb and interested in working on a high-profile automotive transformation, we would be interested in hearing from you. 📩 Get in touch with the Robson Bale team for further details.