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Vendor Communication and CRM Manager

Delivery Hero — Germany · Posted ~2 hours ago

Mid Visa History ✓

Skills

CRM strategy Project management Lifecycle management Communication strategy Campaign management Content development Audience segmentation Cross-functional collaboration Training materials CRM Email marketing

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Summary ✨ AI‑Generated

Lead vendor communication and CRM strategy across multiple international markets. You will define lifecycle communication, segmentation, channels, and timing; develop engaging campaigns and training materials; build a partner community; and coordinate large-scale rollouts with cross-functional teams to help business partners become more autonomous.

Highlights

Own a large-scale CRM and communication strategy spanning multiple international markets. The role combines strategic planning, lifecycle management, campaign execution, content, partner enablement, and cross-functional leadership.

Description

Job DescriptionAs a Vendor Communication & CRM Manager, you will be responsible for designing and executing the communication strategy for sellers across Pandora's 15 markets ( Foodpanda, Foodora, Yemeksepeti). Your goal is to ensure sellers become fully autonomous on the platform by delivering the right information at the right time. This role requires strong project management skills, as you'll oversee a large-scale rollout across all markets. You will own CRM communication, build a vendor community, and manage training materials to empower vendors and foster engagement. Your mission: 1. CRM Communication & Lifecycle Management Own the CRM strategy for Restaurant and Shop partners across the full partner lifecycle (Incubation, Growth, At-Risk, Dormant, Top Performers)Define the channel, timing, and segmentation approach that governs how and when partners are reached across each market2. Content & Campaign Execution Develop engaging content and adapt it across channels e.g., email, in-app notifications.Execute and launch omnichannel campaigns that enhance vendor experience and drive engagement 3. Project Management Own and drive strategic projects — regional or local — collaborating with cross-functional stakeholders to coordinate campaigns for subscription upsells, promotional partnerships, training programs, seasonal readiness, and morePartner with Product, Operations, and Vendor Support teams to align comms strategy with business goalsTrack and analyse engagement metrics and business outcomes across campaigns. Feed those insights back into strategy, content, and targeting on a continuous basis.