Summary
✨ AI‑Generated
Join a managed services team as a technical operations specialist, helping maintain and support high-performance infrastructure used by demanding enterprise clients. The role offers exposure to mission-critical systems, operational reliability, and sophisticated data-driven environments.
Highlights
Opportunity to join a specialized managed services team supporting mission-critical, high-performance technology infrastructure for demanding financial and enterprise clients.
Description
About KX
KX is the temporal AI infrastructure for capital markets, giving AI a sense of time, so every decision is grounded in when data was true, not just what it says.
The KX portfolio normalizes market data across 250+ venues, capturing, sequencing, and replaying events at nanosecond precision.
We enable firms to eliminate data fragmentation, meet regulatory auditability requirements, and build AI systems that are fast, accurate, and defensible across trading, risk, and compliance.
Trusted by 8 of the top 10 global investment banks and serving $50 trillion+ in assets under management, KX is the essential infrastructure for the world's most demanding financial institutions.
We serve leading organizations across aerospace and defense and high-tech manufacturing, with offices across North America, Europe, and Asia Pacific.
Overview Of The Role
KX is hiring a Tech Ops Specialist.
As a Tech Ops Specialist you will be a key member of our Managed Services team, responsible for the day-to-day operations and support of our OneTick platform.
You will work closely with our clients, ensuring the smooth and efficient operation of their data management and analytics solutions.
This role requires a combination of technical expertise, problem-solving skills, high level of responsibility, and customer service excellence.
Key Responsibilities
Continuously monitor and ensure the health and performance of the OneTick platform across cloud environments and client data centersFollow runbooks to troubleshoot and resolve technical issues related to data delivery and server applicationsEnhance monitoring coverage for OneTick and related processesPerform regular system maintenance and updates to sustain optimal performanceCollaborate with clients and vendors to communicate critical issues and resolutions in a timely mannerWork closely with internal development and support teams to escalate and resolve complex issuesAssist in the implementation and deployment of new features and platform enhancements
Skills
Linux proficiency - bash commands and scriptingBasic Python scriptingStrong problem-solving and attention to detailClear verbal and written communication in English, with a customer service orientationAbility to work effectively both independently and within a team in a fast-paced environmentHigh sense of accountability and reliability
Essential Experience
Proven experience in a technical operations or support roleHands-on experience troubleshooting server applications and data delivery issuesBachelor's degree in Computer Science, Information Technology, or a related fieldAvailability to work night shifts as required
Preferred Qualifications
Experience with monitoring and logging tools (e.g.
Nagios, Prometheus)Familiarity with cloud platforms (e.g., AWS, Azure)Knowledge of financial markets and trading systems
Location & Workplace Type
Hybrid working model based in Armenia
Why Choose KX
Data Driven: We lead with instinct and follow fact.
Naturally Curious: We lean in, listen and learn fast.
All In: We take ownership, take on challenges, and give it our all.
Benefits
Competitive SalaryIndividually tailored training and skills developmentPrivate healthcare package and Employee Assistance ProgrammeEnhanced maternity and paternity packageWellness Days and Volunteer Days
