Senior Automation Developer

Role Introduction Reports to: Automation Development Lead Drive the development of intelligent automation solutions that help strengthen IT operations across Cathay's technology landscape. You will work on workflow automation, log ingestion, auto-healing capabilities, self-service automation, monitoring platforms, IT Service Management (ITSM) tools, Artificial Intelligence (AI), Machine Learning (ML), and chatbot technologies to solve complex operational challenges and improve service reliability. Working closely with business users, technology teams, architects, and external vendors, you will translate business needs into scalable technical solutions, taking ownership from design through deployment and production support. The role combines hands-on engineering with Agile delivery, requiring expertise in automation technologies, cloud platforms including Amazon Web Services (AWS) and Microsoft Azure, application programming interfaces (APIs), and modern DevOps practices. Your work will directly contribute to more efficient, resilient, and intelligent technology services, giving you the opportunity to influence innovation across multiple IT domains while helping move people forward through dependable digital experiences. Key Responsibilities Collaborate with business users, internal technology teams, and external vendors to identify and deliver secure, reliable, scalable automation solutions for complex business challengesAnalyse requirements and translate business needs into technical designs, development plans, and implementation activities in partnership with business and IT stakeholdersParticipate in Agile Scrum delivery activities, serving as Scrum Master, Product Owner, developer, or other delivery roles as requiredManage assigned work independently, balancing priorities, dependencies, constraints, and risks to achieve successful and timely deliveryFacilitate cross-functional collaboration through clear communication, stakeholder engagement, and effective technical documentationDesign, build, test, deploy, and maintain automation solutions and prototypes using established engineering best practicesDeliver automation enhancements and bug fixes while supporting continuous improvement across operational platforms and servicesProvide Level 2 and Level 3 production support, troubleshooting and resolving issues affecting systems and servicesPartner with technical leads and architects to define technical approaches and develop solutions for web and mobile applicationsSupport and maintain monitoring, chatbot, Artificial Intelligence and Machine Learning, Artificial Intelligence for IT Operations (AIOps), and IT Service Management platforms Requirements Degree qualification, or equivalent educational qualification, in Computer Science, Computer Engineering, or a related disciplineMinimum 5 years of experience in the IT industry with strong exposure to software development and the full software development lifecycleStrong knowledge of Information Technology Service Management (ITSM) and Information Technology Infrastructure Library (ITIL) practicesHands-on experience with JavaScript, Python, Ansible, PowerShell, Representational State Transfer (REST) APIs, JavaScript Object Notation (JSON), and Extensible Markup Language (XML)Experience working with NoSQL databases, relational database management systems, and cloud platforms such as Amazon Web Services (AWS) and Microsoft AzureGood understanding of Artificial Intelligence (AI), Machine Learning (ML), chatbot technologies, and Artificial Intelligence for IT Operations (AIOps)Experience working in Agile and Scrum environments, with strong knowledge of Agile and DevOps methodologiesExperience with continuous integration, continuous delivery, and monitoring tools such as Jenkins, GitLab, and Elastic Stack (ELK)Strong analytical, problem-solving, troubleshooting, organisational, and decision-making skills, with the ability to manage multiple priorities and deliver resultsExcellent interpersonal, communication, stakeholder management, security and compliance awareness, and collaboration skills; airline industry knowledge is beneficial but not required Personal & Application Information Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.