Mid-Level Support Engineer, Node.js

We are currently improving our world-class service with a Support Engineer role. Your challenge will be to provide the highest quality level of service and focus on fixing and debugging modern, scalable web application using Node.js frameworks with TypeScript and (No)SQL technologies, mainly on AWS Cloud. You will work for one of our US-based clients: Payments.ai within 14-22 CEST/CET time zone. We're a team of top performers. 100% of our clients and referrals are from the high-end American IT market. Salary: PLN 10.000 - 16.000 + VAT (B2B) Offery summary: Required: available within 14-22 CET/CEST time, 2+ years of commercial experience in Node.js, essential experience in SQL and NoSQL DBs, vast knowledge of JS framework (Express.js preferred), SOLID and KISS, knowledge about design and architecture patterns, know-how and why Docker and GitHub Actions works, primary usage of AWS S3 services, detail oriented and problem solver, English C1,Offer: B2B, paid days off, 100% remote (or hybrid/onsite - as you prefer), full-time position, long-term contract, Scrum TeamsPerks and Benefits: learning budget, health insurance and sport benefit, regular feedback, support, and real learning opportunities, access to internal Design Talks and Tech Talks, and moreTools & Tech Stack: MS Office Suite, Azure Devops, Jira, FigJam, Windows/iOS, MS SQL, PostgreSQL (Greenplum), Snowflake, Python, Powershell, Slack, GSuite, GitHub, Jira, Coda, FigJam, Apple MacBook Pro Your future tasks and duties: Communicate with the client to gather the issue report and troubleshoot during the afternoon/evening hours (14-22 CET/CEST) Reviewing error tracking tools, infrastructure, and 3rd party connections and debugging them as neededPrioritizing requests/bugs and solving ongoing client requestsPro-active communication and problem-solving skills to provide top-quality serviceWriting readable and easy-to-maintain JS code with different flavorsHave technical involvement in the product - finding ways to improve it and fixing it Direct involvement with the design and modification of basic DB structuresWriting documentation for delivered code and solutionsCommunicate with the team to efficiently translate business complexities (user stories/tasks) into solutions (results/estimations)Staying on top of trends/news, sharing them, teaching others, and aiming for the best quality solutionsImproving and reusing the company’s knowledge base About you - Tech Skills & Experience: 2+ years of commercial experience in Node.jsExperience with AWS allowing debugging of the application(i.e. Cognito, CloudWatch, SQS, SES, Lambda),Good understanding of JS (at least ES 2018), OOP, clean code and best practices,Good experience with at least one Node.js backend framework (i.e., Express.js - preferred, Koa.js, others) - knows most of its basic APIs/features, was working on at least 1/2 projects involving such technologiesHave worked with relational SQL databases (integration-wise and as a basic design skill) with ORM or query builder tools (i.e., Sequalize, Knex)Potentially worked with NoSQL databases and/or in-memory databases and utilized them as a data store (i.e., Mongo, Redis) About you - Soft skills: English level C1 - direct communication with clients/documentation/tasks/other reading/speaking/writingPolish level C1 to communicate efficiently within the teamUnderstand the significance of MVP and prioritize the pursuit of excellence and high-quality outcomes, even amid tight project timelinesStrong problem-solving abilities and detail orientation to diagnose issues, suggest solutions and make decisions based on project requirements Nice to have: Past support-level experience, open-source contributions, Serverless experience, experience in TypeScript and various BE frameworksFamiliarity with process automation tools such as n8n, Zapier, or MakeBasic experience with Docker - knows how to prepare a basic environment and connect things up to work locallyWorked in Agile/Scrum daily consisting of people with similar skills and monitoring code quality dailyAbility to debug and fix basic React issuesExperience as any other support role Recruitment process: CV ReviewPhone call with our Recruiter (15min)Soft-skills interview with our Recruiter (1h)Technical interview with our Specialist (1,5h)Decision and feedback 🥳 Meaningful projects, top-notch experts, and value-driven workplace Sound good? Apply now! We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Salary: PLN 10.000 - 16.000 + VAT (B2B)