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Weekend Retail Customer Service Manager

Entain — United Kingdom · Posted ~3 hours ago

Mid Part-time Onsite Visa History ✓ £13.00 per hour

Skills

Customer service Cash handling Customer relationship management Problem solving Complaint handling Sports betting Transaction processing Retail operations

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Summary ✨ AI‑Generated

Join a fast-paced retail team in a weekend-focused customer service role. You will serve customers, process bets and transactions, handle cash, assist with betting terminals, resolve customer concerns, promote safer gambling, and help maintain high shop standards while working toward defined targets.

Highlights

Weekend-focused customer service opportunity offering hands-on retail experience, customer interaction and responsibility for maintaining high shop standards. The role provides clear performance targets and varied customer-facing duties.

Description

Job DescriptionAs a Retail Customer Service Manager, you will play an important role in the Entain family, delivering top customer service and driving standards daily. In our exciting, dynamic Ladbrokes & Coral betting shops no two days are the same and you'll have the chance to contribute to a team that wins together and does what's right by our customers. Reporting to the Shop Manager you will be part of the Shop team, who will serve customers and build relationships to encourage repeat custom. Salary is £13.00 per hour Are you ready to launch a winning career? What you will do Deliver outstanding customer service.Always urge safer gambling.Take bets on different sports and events.Process customer transactions including cash handling.Help demonstrate our products and betting terminals to customers.Handle customer complaints or concerns with empathy and problem-solving skills.Work towards defined targets.Maintain high shop standards.Open or close the shop.Work patterns This position requires availability from Friday 5pm - 10pm and Saturday, Sunday 8am - 10pm. This includes weekends and bank holidays. You will work 2 days from 3. Your typical weekly rota will be 10 hours and made up of a blend of long opening shifts (once you've completed your training), long closing shifts and shorter evening shifts, and will vary week to week. As a key holder you will be responsible for opening and closing the shop. At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance.