DontApply.Club
Login Register

Retail Customer Service Manager

Entain — United Kingdom · Posted ~3 hours ago

Mid Onsite Visa History ✓ £13.00 per hour

Skills

Customer service Cash handling Problem solving Customer complaint handling Sales transaction processing Meeting performance targets Betting terminals Point-of-sale systems

🔓 Log in to save this job, tailor your resume & track your apply process — 7 days free, no card needed.

Log in to add to target list

Summary ✨ AI‑Generated

Take on a customer-facing retail leadership role focused on delivering excellent service and maintaining high operating standards. You will assist customers, process transactions and cash payments, explain betting-related services and terminals, resolve complaints with empathy, work toward defined targets, promote responsible customer practices, and help open or close the shop.

Highlights

Customer-facing retail role with a clear hourly wage, varied responsibilities, and opportunities to build customer service, sales, cash-handling, and operational skills. The role includes responsibility for maintaining shop standards and may provide experience with opening and closing operations.

Description

Job DescriptionAs a Retail Customer Service Manager, you will play an important role in the Entain family, delivering top customer service and driving standards daily. In our exciting, dynamic Ladbrokes & Coral betting shops no two days are the same and you'll have the chance to contribute to a team that wins together and does what's right by our customers. Reporting to the Shop Manager you will be part of the Shop team, who will serve customers and build relationships to encourage repeat custom. Salary is £13.00 per hour Are you ready to launch a winning career? What you will do Deliver outstanding customer service.Always urge safer gambling.Take bets on different sports and events.Process customer transactions including cash handling.Help demonstrate our products and betting terminals to customers.Handle customer complaints or concerns with empathy and problem-solving skills.Work towards defined targets.Maintain high shop standards.Open or close the shop.Work patterns Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays. Your typical weekly rota will be 16 hours. We will make it up of a blend of long opening or closing shifts, and shorter evening shifts. The rota will vary week to week. At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance.