Senior Systems Engineer

Acumatica is a company on a mission. We are a leading innovator in cloud ERP (Enterprise Resource Planning) solutions with growing businesses worldwide. But don’t take our word for it—read what analysts like G2, IDC, Nucleus Research, and Info-Tech have to say about us. Acumatica is different by design and purposely built to help small and midsized companies thrive in today’s digital economy. Our industry-specific business management solution is engineered to address real-world needs—featuring intelligent workflows and market-leading usability that enable companies to manage risk, anticipate disruption, and seize new opportunities. Our principled business practices, growth-friendly licensing, and flexible deployment options put organizations in control of their own future. Acumatica is more than just a product—we are a community of partners, customers, and creators committed to elevating business performance. Our ecosystem is driven by collaboration, merging leading technology and real-world insights to put organizations control of their future. In May of 2025, Acumatica was acquired by Vista Equity Partners, a global investment firm focused on enterprise software, data and technology-enabled businesses. Acumatica’s culture is collaborative and high-energy. We are passionate about our product and our mission, and we are loyal to each other and our company. We value work/life balance, efficiency, simplicity, freakishly friendly customer service, and making a difference in the world. Acumatica offers exceptional professional and financial growth potential. To learn more about Acumatica’s mission, please visit: http://www.acumatica.com. Job Description You will be a part of a team responsible for leading the day-to-day operation of various SaaS delivery environments, as well as strategic initiatives to ensure demonstrated levels of reliability, scalability, and quality of service. The successful candidate will have strong experience with Windows-based web environments, relational databases, PowerShell, and cloud infrastructure. This role focuses on resolving complex support cases submitted by our partners and customers, as well as driving innovation and continuous improvement across the team. You will be comfortable working with a wide range of platforms, scripting languages, protocols, and web technologies to achieve maximum levels of operational efficiency and quality of service to customers.   Some of the things you'll be doing include:  Provide exceptional customer service and help desk support Leading incident management and day-to-day monitoring, ensuring services and applications are operating optimally and Service Level Agreements (SLAs) are met Administering and maintaining Acumatica SaaS Deployment lifecycle operations Operating and maintaining AWS environments Support, diagnose, and maintain Microsoft SQL Server environments to ensure reliable performance Using PowerShell to automate operational tasks, troubleshooting, maintenance, and administration Identify and implement innovative solutions to optimize systems, processes, and technologies to drive continuous improvement and enhance service delivery. Collaborating with cross-functional teams to ensure alignment and consistency across the organization Participate in a rotating weekend on-call schedule. Qualifications Bachelor’s degree in Information Technology, Computer Science, or equivalent  At least 5+ years’ experience in relational databases, preferably using MS SQL, and experience with database design and optimization  At least 5+ years’ experience in managing websites, preferably using IIS, and experience with web application development and deployment  At least 5+ years’ experience in basic scripting (e.g., PowerShell, Python, etc.)  At least 1+ year’s experience with standard development practices (e.g., Jenkins, Git, etc.)  At least 1+ year’s experience in cloud platforms (e.g., AWS, Azure, etc.)  Knowledge of Kubernetes, containers, Docker, Helm, Terraform/Ansible Strong leadership and mentoring skills, with the ability to guide and develop junior engineers  Strong customer service skills and experience handling technical escalations Excellent Troubleshooting skills, extremely customer-oriented, treating co-workers and customers with the utmost consideration and respect  Analytical and problem-solving abilities and the ability to effectively prioritize and execute tasks in a high-pressure just-in-time environment  Experience with Accounting, ERP, or other business management software is a plus  Experience supporting production environments and troubleshooting complex application and infrastructure issues Additional Information Acumatica is an Affirmative Action and Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail HR@acumatica.com. This email is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails sent for this purpose will be returned. Emails sent for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response. At Acumatica, certain roles are eligible for additional rewards, including annual bonus and stock. These awards are allocated based on individual performance. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role.