Director of Product Management

Location: Hybrid (UK) | Department: Product | Reports to: Chief Product Officer About Joblogic Founded in 1998, Joblogic is the UK's #1 Field Service Management (FSM) software platform. We're a global business with teams across the UK, Pakistan, and Vietnam. Since our management buy-out in 2013, we've grown rapidly — from ~£500k in revenue to ~£25M ARR, and from 11 people to nearly 500. Recently, we secured strategic growth investment from Vista Equity Partners, a world-leading enterprise software investor. With £100M+ in new primary capital, we're accelerating our next phase of growth: Building an AI-first product roadmapExpanding into CAFM (Computer-Aided Facilities Management)Scaling across Europe and international marketsOur ambition is clear: £100M ARR. Today, Joblogic supports over 100,000 users across HVAC, plumbing, electrical services, facilities management, and building maintenance. We're entering a new era of intelligent automation, predictive maintenance, and data-driven decision-making for service businesses. The Role We're hiring a Product Director to lead the strategy, vision, and execution of Joblogic's product portfolio across Field Service and Facilities Management. This is a senior leadership role for someone with broad product expertise, deep domain understanding, strong people leadership and mentoring skills, and a proven ability to design, build, and scale AI-powered products in B2B SaaS. You'll own the product vision and roadmap across our entire FSM and CAFM platform, lead, grow, and mentor a high-performing product team, and partner with the executive team to translate market opportunity into commercial outcomes. You'll also be the driving force behind our AI-first product agenda — defining where AI delivers genuine value, embedding intelligence into core workflows, and ensuring we ship responsibly and at pace. Above all, this is a people leadership role. You'll be the coach, mentor, and standard-setter for the product team — building careers, raising the craft bar, and creating the kind of environment where ambitious product people do their best work. What You'll Own End-to-end FSM and CAFM platform strategyAI-first product initiatives — copilots, agents, predictive maintenance, intelligent scheduling, document intelligenceReactive, PPM, and contract workflowsScheduling, dispatch, and optimisationField engineer mobile experienceAsset lifecycle managementQuoting → job → invoicing flowsCustomer portals and self-serviceData, reporting, analytics, and embedded BIVertical-specific FM workflows (HVAC, M&E, FM, building maintenance)Platform, integrations, and developer experience What You'll Do 1. Set Product Vision & Strategy — Define a compelling 1–3 year product vision aligned to Joblogic's £100M ARR ambition; translate market trends into a prioritised roadmap; make build/buy/partner/sunset calls; align strategy with the CEO, CPO, CTO, CRO, and CCO. 2. Lead the AI-First Product Agenda — Own AI strategy across LLMs, ML, agents, and predictive analytics; identify high-value AI use cases; set principles for responsible, safe AI; partner with engineering on the AI platform and data architecture. 3. Mentor, Coach & Lead a High-Performing Product Team — Hire, mentor, and develop PMs, Senior PMs, and Group PMs; run 1:1s and development plans; coach through complex trade-offs; build a strong, psychologically safe performance culture. 4. Drive Discovery & Customer Insight at Scale — Embed continuous discovery; maintain strong customer connections; synthesise insight across verticals; champion design partner programs. 5. Partner With UX, Engineering & Data — Ship simple, scalable, beautifully crafted products; set quality bars; drive a strong data and experimentation culture. 6. Own Commercial & Outcome Accountability — Own product-led inputs to ARR growth; track KPIs and OKRs; partner with Sales, CS, and Marketing; represent product externally. 7. Shape the Operating Model — Define how product, design, and engineering work together; scale to a multi-product, platform-led model; improve roadmap transparency. What You Bring Must-Have (Non-Negotiable) Extensive, proven experience in product management, including substantial experience directly managing and mentoring product managers in B2B SaaSProven people leadership and mentoring track recordProven track record shipping and scaling AI-powered productsDeep, hands-on understanding of modern AI/ML and GenAI capabilitiesBroad product expertise across multiple domainsExperience in FSM, Facilities Management, CAFM/CMMS, Construction Tech, or an adjacent vertical SaaS domainStrong commercial instinctDemonstrated success building and growing product teams of 5–20+ peopleExcellent strategic communication People Leadership & Mentoring — Natural mentor; skilled at direct, kind feedback; comfortable with hard conversations; strong emotional intelligence; track record hiring and building diverse teams; flexible coaching style. Product & Leadership Skills — Strong product craft; able to operate at multiple altitudes; comfortable with ambiguity; data- and evidence-led; influence without authority. Nice to Have — PE-backed/high-growth SaaS experience; international expansion exposure; scheduling/optimisation/IoT background; agentic/copilot launch experience; API/marketplace familiarity; engineering, data science, or design background. Why This Role Matters Joblogic is evolving from a traditional FSM tool into an AI-first, workflow-intelligent, vertical-focused platform — and the Product Director is the single most important hire in shaping that future, directly influencing how 100,000+ users experience Joblogic, where AI shows up across the platform, and our path from £25M to £100M ARR. Joblogic Values Respect – We value every individual and treat colleagues and customers with professionalism, fairness and empathyObsession with Customers – We place customer outcomes at the centre of everything we doAccountability – We take ownership of our actions, decisions and results, holding ourselves and each other to high standardsRethink Tomorrow – We embrace innovation, challenge the status quo and continuously improve how we work