Summary
✨ AI‑Generated
Lead operational activities for a complex technology platform, ensuring reliable and highly available IT services. You will coordinate incidents and major incidents, organize releases and changes, monitor operational systems, communicate with stakeholders, and drive post-incident improvements and compliance activities.
Highlights
Take a central role in maintaining platform stability, availability, and reliability. The position provides ownership of incident coordination, releases, changes, operational improvements, and cross-team stakeholder communication.
Description
The OMaaP Operations Team is responsible for ensuring the stability, availability, and reliability of
the platform’s IT services and infrastructure.
The team acts as a central coordination point for operational
activities, including incident management, release coordination and change management, network
operations and IT compliance, the following sub paragraphs outlines the teams’ key responsibilities:
Incident Management
- Monitor operational systems and proactively identify service disruptions.
- Coordinate the resolution of incidents and major incidents across multiple teams.
- Lead incident coordination and stakeholder updates.
- Escalate critical issues when necessary and drive restoration of services.
- Coordinate post-mortem reviews and ensure follow-up actions are executed.
- Maintain incident records, reports, and operational metrics.
Release Coordination and change Management
- Plan and coordinate application and infrastructure releases.
- Organise release activities across development, infrastructure, and business teams.
- Ensure deployment readiness and change compliance.
- Monitor release execution and manage communication during deployment windows.
- Coordinate rollback activities when required.
- Produce release status reports and provide updates to stakeholders.
Network Operations
- Monitor network availability, performance, and capacity.
- Coordinate troubleshooting activities for network-related incidents.
- Work with internal and external providers to resolve connectivity issues.
- Ensure network changes are implemented according to established procedures.
- Support network maintenance activities and scheduled upgrades.
- Monitor security-related network events and escalate where required.
IT Compliance
- Ensure adherence to ING IT Risk, Security, and Compliance standards.
- Support the execution and monitoring of IT controls and operational risk measures.
- Manage audit, risk, and control remediation actions.
- Maintain evidence and documentation required for internal and external audits.
- Track operational risks, vulnerabilities, and compliance findings until closure.
Role’s Required Skills & Experience
- Experience in payments is required.
- Experience in IT Operations, Production Support, Site Reliability Engineering, or Infrastructure
Support.
- Strong understanding of incident management and service restoration processes (Possibily in
Service Now)
- Experience coordinating production releases and change activities.
- Knowledge of networking concepts (TCP/IP, DNS, routing, firewalls, VPNs, load balancers).
- Familiarity with monitoring and alerting tools.
- Ability to coordinate multiple teams during high-pressure situations.
- Strong analytical and problem-solving skills.
Soft Skills
- Ownership and accountability
- Effective communication
- Coordination and planning
- Decision making under pressure
- Continuous improvement mindset
- Stakeholder management
