Engineering Manager

Permanent Opportunity The Engineering Manager is a key people, technical and delivery leader responsible for leading a team of Engineers to deliver high-quality outcomes for customers and the business. The role leads the engineering capability supporting Customer Communications Management (CCMS), including the design, development, operation, modernisation and continuous improvement of highly reliable, secure and scalable platforms and integrations. A key focus is API-first, event-driven integration with on-prem and SAAS based platforms, enabling omnichannel customer communications across digital, SMS, email and print. The Engineering Manager partners closely with Product and other technology leaders to set direction, drive delivery and evolve the technical strategy. They provide hands-on technical leadership when required, with accountability for solution design, technical excellence, platform health, reliability, security and operational excellence. What are we looking for? 6+ years’ experience in software engineering, with at least 4-5 years in an engineering leadership or management roleStrong technical background with hands-on experience in .NET technologies, particularly C#, ASP.NET and .NET CoreStrong experience designing and building system integrations using REST APIs, events and messagingExperience with distributed systems and modern architectures, including microservices, serverless and cloud-native environmentsStrong experience with cloud platforms, preferably AWS, and containerised workloadsExperience with SQL and NoSQL technologies such as SQL Server, DynamoDB and RedisStrong understanding of CI/CD, DevOps, observability and production support practicesDemonstrated experience driving reliability, resilience, security, performance and operational excellence for production systemsProven experience leading, coaching, mentoring and developing EngineersStrong delivery and stakeholder management skillsStrong analytical, problem-solving and decision-making skills, with the ability to balance customer needs, technical priorities, regulatory compliance and delivery paceA passion for engineering excellence, continuous improvement, knowledge sharing and growing high-performing teamsDesirable though not essential; experience with print, SMS and email communications platforms Our Promise to Our People Benefits We are passionate about our core values of Customer First, We Care, One Team, and Results Driven, which define how we approach our work. We recognise that our colleagues are the key to our success. That's why you can expect to be rewarded for the hard work you put in through job satisfaction, career development and the fantastic range of benefits we offer: Fantastic employee benefits including flexi days, flexible working, annual $1200 travel/parking allowance & more. State of the art building facilities including a dedicated & subsidised on-site company café (weekly free lunch) & on-site gymHealth & well-being initiatives and programsOpportunity to take part in in-house leadership & emotional intelligence workshopsQuarterly award functions and a grand annual conference to recognise our peopleRetail discounts e.g. movie tickets, Zoo passes, live shows + moreMorsl market (a fully automated self-serve, food and drink marketplace with a wide variety of meals, snacks and drinks) Who We Are Greenstone distributes insurance products under trusted brands in Australia, New Zealand and Canada. Some of our brands are Buddy, Australian Seniors, New Zealand Seniors, OneChoice, Real Insurance, SPCA Pet Insurance, North Cover, FiftyUp and Guardian. We are the leading distributor of direct Insurance products in the Australian insurance market. Since launching into the Financial Services sector in 2007, Greenstone has experienced a commanding volume of growth being recognised for our credible brands, customer focused values and people-driven work culture. We are passionate about our core values, which contribute towards the positive culture that supports our employees, our customers and our community. Location Great central location in Norwest Business Park, Norwest, only a short walk from Norwest Metro station and also direct bus access from Parramatta and Blacktown. Apply Now If this role interests you, we would love to hear from you! Website: www.greenstone.com.au