Ecommerce & Digital Growth Manager

Clifton Hill, Melbourne | Full-time | Hybrid About KeepCup KeepCup created the original reusable cup. Since 2009, we've been designing products people love to use, helping make reuse part of everyday life. Today, KeepCup is sold across Australia, the UK and the US through both direct-to-consumer and wholesale channels. As we enter our next phase of growth, we’re investing in our digital ecosystem and looking for someone to own and grow our ecommerce business. About the Role You’ll report directly to the Managing Director and own the performance and growth of KeepCup’s ecommerce business, turning product launches and our innovation pipeline into sustained DTC and marketplace revenue growth. This is a hands-on ownership role. You’ll be in the detail every day, improving site performance, shaping campaigns, refining customer journeys, and driving measurable improvements in conversion, retention and revenue. We’re looking for someone experienced who is ready for real ownership. You’ll operate across Shopify, CRM and digital channels, confidently manage agency partners, and connect the moving parts of ecommerce into one clear commercial outcome: growth. You’ll have autonomy to shape how we do things, and the expectation to improve them. What You'll Do Ecommerce & Conversion Optimisation Own Shopify performance and optimisationImprove conversion rate, average order value and revenue per sessionOptimise the full customer journey across site, cart and checkoutLead merchandising, product discovery and onsite experienceRun CRO testing and continuous improvement across the funnel Digital Acquisition Own paid digital strategy and agency relationshipsOptimise acquisition channels for profitable growthBrief campaigns and ensure activity is aligned to commercial outcomesIdentify opportunities to improve efficiency and performance CRM & Customer Lifecycle Own CRM strategy across email and SMS (HubSpot for B2B and Klaviyo for D2C)Build segmentation, automation and lifecycle journeysImprove retention, repeat purchase and customer lifetime valueContinuously optimise CRM performance based on insights and testing| SEO & Organic Growth Lead SEO strategy with external partnersIdentify opportunities to grow organic traffic and revenueEnsure SEO activity supports broader ecommerce performance Analytics & Growth Turn insight into action across ecommerce and customer dataBuild a structured test-and-learn approach across all digital activityMonitor performance and identify growth opportunitiesTranslate data into clear commercial priorities About You You are commercially driven, curious and proactive. You enjoy being in the detail, finding opportunities, and turning insight into action with a focus on improvements that move revenue, conversion and retention. You’re comfortable working across multiple levers of ecommerce and understand how site, CRM and acquisition work together to drive growth. You’re confident challenging agency recommendations, asking better questions, and ensuring activity is focused on commercial outcomes not reporting outputs. You’ll bring: 5+ years’ experience in ecommerce, digital growth, or performance marketing roles with real commercial impactStrong hands-on Shopify experienceExperience with CRM platforms (HubSpot, Klaviyo or similar)Strong understanding of ecommerce trading, CRO, CRM and digital acquisitionExperience managing external agencies and confidently challenging recommendationsStrong analytical and commercial mindset, you think in revenue, conversion, retention and customer lifetime value, not just channel metricsAbility to operate in the detail while keeping focus on commercial outcomes Why Join KeepCup? KeepCup is a certified BCorp and the original reusable cup, a small team, a global brand, and a product people genuinely love You'll have direct access to leadership, real autonomy, and the satisfaction of seeing your work show up in revenue. Apply Today If you're excited by the opportunity to shape the future of KeepCup's digital growth, we'd love to hear from you.