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Accounts Payable Service Delivery Lead

Delivery Hero — Germany · Posted ~1 hour ago

Lead Visa History ✓

Skills

accounts payable service delivery process management SLA/KPI management regulatory compliance internal controls risk management reporting data analysis process standardization process automation stakeholder management

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Summary ✨ AI‑Generated

A regional finance team is seeking an Accounts Payable Service Delivery Lead to shape and improve AP processes across multiple business areas. You will own service performance against SLAs and KPIs, ensure regulatory and internal-control compliance, prepare analysis and performance reporting, and drive standardization and automation. The role also involves stakeholder governance and supporting transitions and onboarding of new markets and processes.

Highlights

Lead regional accounts payable service delivery across multiple business verticals, with strong ownership of process performance, controls, reporting, standardization, and automation. The role provides broad stakeholder exposure and an opportunity to drive operational excellence and process improvements across markets.

Description

Job DescriptionOur Regional Finance Team is seeking a highly motivated individual as Accounts Payable Service Delivery Lead, to proactively lead and shape AP processes across all of foodpanda’s verticals (i.e. Platform and New Verticals), and to ensure effective controls and efficient process are in place. Responsibilities: Primary Collaborate with process stakeholders to ensure effective and efficient process operations.Own and manage the service delivery and performance with defined SLAs/KPIs.Ensuring the process complies with any regulations and internal controls/risk management measuresAble to prepare detailed reporting, provide analysis or insights on various data/reports and present performance results to relevant stakeholders in governance forums (e.g. Monthly, Quarterly Business Review...etc). Own and drive operational excellence [i.e. standardization, automation] to ensure superior customer service satisfactionSupport the transition/onboarding of new markets/processes into the Shared Service Centre.Drive process/functional governance [i.e. SLA/KPI Performance, Issue resolution, projects prioritization]The role will be located at either of our regional offices in Taguig City, Philippines.​​​Others Ensure maintenance of process documentation (i.e. Process models, Standard Operating Procedures)Liaise with Central (Delivery Hero), Regional and GRC on managing relevant policies and procedures affecting AP processesAssess change requests, prepare decision making and foster implementationActively help to solve systemic or complex issues and problems in an effective mannerSupport internal and external audits