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SMB Account Manager – Italy, Milan

Delivery Hero — Italy · Posted ~2 hours ago

Mid Visa History ✓

Skills

Account management Restaurant partner management Relationship management Data analysis Revenue growth Promotions Marketing activations Menu optimization Cross-functional collaboration KPI dashboards Reporting tools

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Summary ✨ AI‑Generated

Manage a portfolio of small and medium-sized restaurant accounts in a major Italian market. Build trusted relationships, understand business objectives, analyze performance data, identify growth opportunities, and implement commercial and operational improvements that strengthen partner results.

Highlights

Develop long-term restaurant partnerships, provide data-driven guidance, improve partner performance, and drive measurable growth through promotions, marketing initiatives, and optimization.

Description

Job DescriptionYOUR MISSION You will be responsible for building, managing, and growing relationships with top restaurant partners, acting as a trusted consultant to drive their success. You’ll use data-driven insights, industry knowledge, and cross-functional collaboration with other teams to optimize partnerships and maximize business impact. THE JOURNEY Build and maintain strong, long-term relationships with restaurant Partners, through consistent and proactive communication.Understand Partners' business goals and challenges to provide strategic guidance and support.Manipulate and analyse data to drive operational excellence, growth and profitability, both for your Partners and for Glovo.Drive rapid revenue growth through smart promotions, high-impact marketing activations and menu optimization.Take ownership of partner revenue performance, driving measurable growth.Collaborate with internal teams to develop and implement customised solutions to meet Partners' needs, including Marketing, Operations, Finance and Customer Service.Take full ownership of the partner onboarding process in the App — from store setup to supporting their first days on Glovo — with a focus on operations, marketing, and sales.