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Retail Customer Service Manager

About You — United Kingdom · Posted ~2 hours ago

Mid Onsite Visa History ✓ £13.00 per hour

Skills

Customer service Customer relationship management Cash handling Transaction processing Complaint handling Problem solving Safer gambling practices Retail operations

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Summary ✨ AI‑Generated

A retail customer service management role focused on creating positive customer relationships and maintaining high shop standards. Duties include serving customers, handling cash and transactions, explaining services and terminals, resolving customer concerns, promoting safer gambling, achieving targets, and supporting shop opening and closing procedures.

Highlights

Customer-facing retail role offering varied daily activities, relationship-building opportunities, and experience across customer service, cash transactions, shop operations, and performance targets.

Description

Job DescriptionDo you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic Ladbrokes & Coral betting shops no two days are the same and you'll have the chance to contribute to a team that wins together and does what's right by our customers. Reporting to the Shop Manager you will be part of the Shop team, who will be serving customers and building a rapport to encourage repeat custom. Are you ready to launch a winning career? The salary is £13.00 per hour. What you will do Deliver outstanding customer service.Always urging safer gambling.Take bets on a wide range of sports and events.Process customer transactions including cash handling.Help demonstrate our products & betting terminals to customers.Handle customer complaints or concerns with empathy and problem-solving skills.Work towards defined targets and goals.Maintain high shop standards.Open or close the shop as needed.Working patterns Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays. Your typical weekly rota will be 30 hours and made up of a blend of long opening shifts (once you've completed your training), long closing shifts and shorter evening shifts, and will vary week to week. As a key holder you will be responsible for opening and closing the shop. At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance.