Support Engineer

Greetings from Ubique Systems!!! We are looking for a Support Engineer for one of our customer who has an expertise in:- Key Responsibilities Provide L1/L2 production support for Dealer Management System (DMS) applications.Act as the first and second line of support for dealership users, handling incidents and service requests.Perform initial troubleshooting, issue analysis, and triaging, escalating complex issues to L3 when required.Support key dealership workflows, with the understanding that deep expertise in at least one area is sufficient:Vehicle sales and order processingInventory and stock managementService & aftersales operationsWarranty and billing processesMonitor application health and business transactions, ensuring minimal disruption to dealer operations.Log, track, and resolve tickets using ITIL-based incident and request management processes.Provide timely updates to German-speaking stakeholders and users.Maintain knowledge base articles and SOPs for common issues.Collaborate with L3, development, and infrastructure teams for issue resolution.Mandatory Skills & Experience Experience in application/production support (L1 or L2 level) OR strong dealership experience with IT/system responsibility.Strong understanding of the Dealer Management System (DMS) domain.Hands-on experience with at least one dealership function (Sales, Service, Parts, Warranty, Billing, etc.).Familiarity with:Dealer operations (sales, service, parts, warranty, billing)Basic technical knowledge in one or more (troubleshooting level is sufficient):.NET / Java / C++ / Mainframe (COBOL)Experience with:Ticketing toolsITIL processes (Incident & Request Management)Basic scripting or query skills (SQL, Shell, etc.) are a plusStrong analytical and problem-solving skillsGerman language proficiency at native or near-native level (C1) – Mandatory Domain & System Experience Experience with DMS platforms such as:AlphaPlusVaudis / Vaudis XAutolineSimilar systems used in automotive retailExperience working with OEM ecosystems Employment type:-Contract. It would be hybrid working within Munich only. Note:-Only apply if you have valid visa in the EU Region, Sponsorship will not be given.